Airfreight Operations Specialist - Global Logistics Impact

DHL Global Forwarding; Maplewood (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Rochester, NY is seeking an Airfreight Operations Specialist to manage the movement of air export shipments from initial contact to final destination.

You will coordinate bookings with airlines, prepare export/import documents, file AES with US customs, and maintain ongoing customer communications and profile accuracy. The role requires 2+ years in logistics and proficiency with MS Office and Cargo Wise.

Qualifications

• Exceptional customer service skills.
• Detail oriented and strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook) preferred.
• Minimum of 2 years of Logistics / Freight forwarding industry experience preferred.
• Cargo Wise systems knowledge is a plus.

Responsibilities

• Coordinate and ensure timely bookings with airline on customer behalf.
• Prepares export and import documentation, including entry into computer operations program, in accordance to country requirements.
• Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer.
• Compliant filing of AES (automated export system) with US customs.
• Responsible for timely completion of export and import documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo.
• Ongoing communication with customer and overseas offices in regards to shipment movement.
• Follow-up with airline to keep track of departure information and updates.
• Responsible for file level profitability.
• Audit charges for accuracy prior to sending to accounting for payment.
• Confirm payment responsibility (depending on terms) and audit credit status if needed.
• Ensure customer profiles are accurate and updated.

Skills

Customer service

Detail-oriented

MS Office

Logistics experience

Cargo Wise

Tools

Microsoft Word

Excel

Outlook

Job description

DHL Global Forwarding in Rochester, NY is seeking an Airfreight Operations Specialist to manage the movement of air export shipments from initial contact to final destination.

You will coordinate bookings with airlines, prepare export/import documents, file AES with US customs, and maintain ongoing customer communications and profile accuracy. The role requires 2+ years in logistics and proficiency with MS Office and Cargo Wise.