Freight Forwarding: Import Operations Supervisor

Niwota Solutions; Brea (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) with company matching

Life insurance

Paid Time Off

Job summary

Niwota Solutions in Brea, CA is seeking an Operations Supervisor for freight forwarding. This hands-on leadership role oversees import operations and mentors a small team while ensuring excellent customer service and operational execution.

The position requires deep freight forwarding experience (10+ years) and the ability to stay connected with day-to-day shipments, coordinating with carriers, customs brokers, and warehouses. This is an on-site role, Monday–Friday, with competitive benefits.

Qualifications

• Minimum 10 years of freight forwarding / NVOCC industry experience required.
• Strong import ocean freight operations experience from pre-alert through final delivery and file closing.
• Previous experience leading, mentoring, or supervising a small team is preferred.
• Hands-on problem solver with excellent organizational and follow-up skills.
• Experience using GoFreight or similar freight forwarding software preferred.
• Bilingual Mandarin is highly preferred.
• Ability to work on-site Monday through Friday.

Responsibilities

• Pre-Alert: Receive pre-alert from overseas agent, verify shipment details against booking, flag discrepancies, update shipment info in GoFreight; data flows through the EDI feed.
• Arrival Notice: Track vessel schedule, prepare and send arrival notice to customer with ETA, charges, and required documents; ensure customer has everything needed for clearance.
• Customs Clearance Follow-Up: Monitor clearance status daily, resolve holds, keep customer updated on delays.
• Door Delivery: Arrange trucking/drayage after clearance, confirm delivery appointment, track until completion, obtain POD, resolve delivery exceptions.
• File Closing: Confirm accurate billing and that all documents and POD are complete before closing the file.

Job description

Niwota Solutions in Brea, CA is seeking an Operations Supervisor for freight forwarding. This hands-on leadership role oversees import operations and mentors a small team while ensuring excellent customer service and operational execution.

The position requires deep freight forwarding experience (10+ years) and the ability to stay connected with day-to-day shipments, coordinating with carriers, customs brokers, and warehouses. This is an on-site role, Monday–Friday, with competitive benefits.