Freight Disposition Specialist

Swift Transportation; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Stock Purchase plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance

Military Leave

Job summary

Swift Transportation in Phoenix, AZ is seeking a detail-oriented Customer Service/Disputes Specialist to coordinate disposition of freight discrepancies and support billing in a fast-paced environment.

You will handle data entry, high-volume calls, and documentation across systems, ensuring timely service and accurate charges while providing excellent customer care. A HS diploma and 1 year in customer service are required; starting wage is $20/hour.

Qualifications

• 1 year of experience in customer service or similar experience required.
• Must possess excellent multi-tasking skills.
• Must possess strong data entry skills.
• Must be able to handle a high call volume and follow up as needed when volumes are high.
• Must have exceptional customer service and communication skills.
• High School Diploma or equivalent required.

Responsibilities

• Coordinate disposition of product refused by customer or left on trailers by customers.
• Investigate and perform data gathering activities.
• Oversee multiple open delivery discrepancies at any one time including Refrigerated, Dry, Flatbed, Rail and Logistics loads.
• Manage, control and monitor delivery discrepancies until the company has been relieved of control of the product by the customer.
• Ensure customers are appropriately billed for expenses related to agreed upon services rendered (i.e. re-delivery fees, destruction charges, storage fees, other accessorial charges, etc.).
• Respond to incoming phone calls, e-mails or messages from Drivers related to cargo discrepancies at delivery.
• Monitor freight disposition queues regularly. Maintain key performance metrics.
• Evaluate refused freight and coordinate with designated department personnel the disposition of refused freight for timely resolution.
• Verify and document proper handling of disposition in appropriate systems of record and various customer portals.
• Authorize and control costs associated with delivery discrepancies by negotiating with customers, third party vendors and internal departments.
• Make effective economic decisions based upon the communications and data gathered.
• Contact all parties involved and obtain updates regarding disposition of refused freight on the day of the incident.
• Communicate and provide updated claim information and instruction of freight per shipper's specifications; enter customer comments into computer system.
• Notate and document all charges to ensure proper billing and recovery of charges.
• Manage and maintain queue of open claims waiting for billing to process.
• Communicate with billing department to ensure timely application of charges.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Customer service

Data entry

Multitasking

Communication skills

Call handling

Education

High School Diploma or equivalent

Job description

Swift Transportation in Phoenix, AZ is seeking a detail-oriented Customer Service/Disputes Specialist to coordinate disposition of freight discrepancies and support billing in a fast-paced environment.

You will handle data entry, high-volume calls, and documentation across systems, ensuring timely service and accurate charges while providing excellent customer care. A HS diploma and 1 year in customer service are required; starting wage is $20/hour.