Freight Network Ops Specialist — Issue Resolution

Amazon; Tempe (AZ); On-site; USD 30,000 - 41,000; Full time

Job summary

Amazon Freight in Tempe, AZ is seeking a Transportation Specialist to resolve daily freight issues across the North American network. You will support carrier and driver experiences, coordinate with cross-functional teams, and help ensure shipments stay on time in a fast-paced environment.

The ideal candidate has 1+ years in customer service/call center, transportation, or supply chain, and can work a flexible schedule including weekends, nights, and holidays.

Qualifications

• 1+ years of experience in customer service/call center, transportation, or supply chain environments.
• High school diploma or equivalent.
• Willing to work 40 hours/week with overtime and a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Deliver outstanding carrier and driver experience/solutions in a contact center environment.
• Research data from multiple sources to support daily execution and reporting.
• Write standard work for internal and field teams.
• Collaborate with cross-functional teams and communicate insights to stakeholders.
• Support workload surges and overtime during high-volume peaks.

Skills

Customer service

Call center

Communication

Problem solving

Education

High school diploma

Tools

Outlook

Word

Excel

Data analysis tools

Job description

Amazon Freight in Tempe, AZ is seeking a Transportation Specialist to resolve daily freight issues across the North American network. You will support carrier and driver experiences, coordinate with cross-functional teams, and help ensure shipments stay on time in a fast-paced environment.

The ideal candidate has 1+ years in customer service/call center, transportation, or supply chain, and can work a flexible schedule including weekends, nights, and holidays.