Cargo Coordinator

Swift Transportation; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Stock Purchase plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance

Military Leave

Job summary

Swift Transportation in Phoenix, AZ is seeking a detail-oriented Customer Service/Disputes Specialist to coordinate disposition of freight discrepancies and support billing in a fast-paced environment.

You will handle data entry, high-volume calls, and documentation across systems, ensuring timely service and accurate charges while providing excellent customer care. A HS diploma and 1 year in customer service are required; starting wage is $20/hour.

Qualifications

• 1 year of experience in customer service or similar experience required.
• Must possess excellent multi-tasking skills.
• Must possess strong data entry skills.
• Must be able to handle a high call volume and follow up as needed when volumes are high.
• Must have exceptional customer service and communication skills.
• High School Diploma or equivalent required.

Responsibilities

• Coordinate disposition of product refused by customer or left on trailers by customers.
• Investigate and perform data gathering activities.
• Oversee multiple open delivery discrepancies at any one time including Refrigerated, Dry, Flatbed, Rail and Logistics loads.
• Manage, control and monitor delivery discrepancies until the company has been relieved of control of the product by the customer.
• Ensure customers are appropriately billed for expenses related to agreed upon services rendered (i.e. re-delivery fees, destruction charges, storage fees, other accessorial charges, etc.).
• Respond to incoming phone calls, e-mails or messages from Drivers related to cargo discrepancies at delivery.
• Monitor freight disposition queues regularly. Maintain key performance metrics.
• Evaluate refused freight and coordinate with designated department personnel the disposition of refused freight for timely resolution.
• Verify and document proper handling of disposition in appropriate systems of record and various customer portals.
• Authorize and control costs associated with delivery discrepancies by negotiating with customers, third party vendors and internal departments.
• Make effective economic decisions based upon the communications and data gathered.
• Contact all parties involved and obtain updates regarding disposition of refused freight on the day of the incident.
• Communicate and provide updated claim information and instruction of freight per shipper's specifications; enter customer comments into computer system.
• Notate and document all charges to ensure proper billing and recovery of charges.
• Manage and maintain queue of open claims waiting for billing to process.
• Communicate with billing department to ensure timely application of charges.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Customer service

Data entry

Multitasking

Communication skills

Call handling

Education

High School Diploma or equivalent

Job description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis in culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Location: 2002 West Wahalla Lane, Phoenix, AZ. 85027

Pay: Starting at $20 an hour

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

Job Responsibilities: What you will do

Coordinate disposition of product refused by customer or left on trailers by customers. Investigate and perform data gathering activities. Oversee multiple open delivery discrepancies at any one time including Refrigerated, Dry, Flatbed, Rail and Logistics loads.

• Manage, control and monitor delivery discrepancies until the company has been relieved of control of the product by the customer.
• Ensure customers are appropriately billed for expenses related to agreed upon services rendered (i.e. re-delivery fees, destruction charges, storage fees, other accessorial charges, etc.).
• Respond to incoming phone calls, e-mails or messages from Drivers (Company or Owner Operator) related cargo discrepancies at delivery.
• Monitor freight disposition queues regularly. Maintain key performance metrics.
• Evaluate refused freight and use Best In Class customer service to coordinate with designated department personnel the disposition of refused freight for timely resolution.
• Verify and document proper handling of disposition in appropriate systems of record and various customer websites/portals.
• Authorize and control costs associated with delivery discrepancies by negotiating with customers, third party vendors and the company's designated internal department personnel.
• Make effective and appropriate economic decisions based upon the communications and data gathered.
• Contact all parties involved and obtain updates regarding disposition of refused freight on the day of the reported incident.
• Communicate and provide updated claim information and instruction of freight per shipper's specifications; enter customer comments into computer system.
• Properly notate and document all charges being assessed to ensure proper billing and recovery of charges.
• Manage and maintain queue of open claims waiting for billing to process.
• Communicate with billing department to ensure timely application of charges.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications: What you need to bring

• 1 year experience in customer service or similar experience required.
• Must possess excellent multi-tasking skills.
• Must possess strong data entry skills.
• Must be able to handle a high call volume and recognize the need for follow up verses answering inbound calls when volumes are high.
• Must have exceptional customer service and communication skills.
• High School Diploma or equivalent required.

Pay Range:Starting at $20 an hour

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.

AD123