Freight Customer Experience Specialist

J.B. Hunt Transport, Inc.; West Orange (NJ); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Six weeks of paid maternity leave

Six paid holidays annually

Job summary

J.B. Hunt Transport, Inc. in West Orange, New Jersey, seeks a Customer Experience Representative – IC S for the Customer Service & Contact Center Operations team.

Under routine supervision, you will execute customer freight orders to meet volume goals and deliver an exceptional customer experience. You will build strong customer relationships, monitor on-time delivery, coordinate pickups and billings, and respond promptly to inquiries.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer-centric mindset

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Skills

Customer service

Sales

Communication

Multitasking

Professionalism

Customer-centric mindset

Education

Bachelor's Degree

High School Diploma/GED

GED (Required)

High School (Required)

Job description

J.B. Hunt Transport, Inc. in West Orange, New Jersey, seeks a Customer Experience Representative – IC S for the Customer Service & Contact Center Operations team.

Under routine supervision, you will execute customer freight orders to meet volume goals and deliver an exceptional customer experience. You will build strong customer relationships, monitor on-time delivery, coordinate pickups and billings, and respond promptly to inquiries.