Customer Experience Specialist II – Freight & Logistics

jbhunt; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

short-term and long-term disability

paid time off

paid maternity leave

paid parental leave

paid holidays

Job summary

J.B. Hunt Transport, Inc. in Dallas, TX is seeking a Customer Experience Representative II - ICS to manage freight orders and deliver an exceptional customer experience for a broader client base. You will foster customer relationships, support load status inquiries, and coordinate with operations to optimize transit times.

The role emphasizes communication, problem solving, and a customer-centric mindset, with opportunities for annual bonus and growth within the team.

Qualifications

• High School Diploma/GED with 2-3 years of Customer Service or Sales experience OR Bachelor's Degree with 1 year of Customer Service or Sales experience.
• Proven ability to build positive customer relationships and resolve issues.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load inquiries and capacity availability.
• Leverage knowledge to assist with small escalations and/or specialty services

Skills

Customer Service

Sales

Communication

Multi-tasking

Adaptability

Professionalism

Customer-centric mindset

Education

Bachelor's in Business Administration/Management

Bachelor's in Transportation Logistics

GED

High School Diploma

Tools

Order Management System

Job description

J.B. Hunt Transport, Inc. in Dallas, TX is seeking a Customer Experience Representative II - ICS to manage freight orders and deliver an exceptional customer experience for a broader client base. You will foster customer relationships, support load status inquiries, and coordinate with operations to optimize transit times.

The role emphasizes communication, problem solving, and a customer-centric mindset, with opportunities for annual bonus and growth within the team.