Freight Claims Investigator & Subrogation Lead

Saia Motor Freight Line LLC; Houma (LA); On-site; USD 45,000 - 52,000; Full time

Job summary

Saia Motor Freight Line LLC is seeking a Claims Specialist to manage investigations and resolutions of freight claims up to $5,000. You will review shipment records, OS&D reports, and customer documentation to determine liability and will coordinate with cross-functional teams to gather evidence for timely resolution.

The role requires a high school diploma or GED and 3+ years of freight claims experience, with strong contract interpretation abilities and proficiency in MS Office.

Qualifications

• 3+ years of experience in freight claims, OS&D investigations, or related transportation operations.
• Strong analytical skills with ability to interpret contracts and assess liability.
• Proficiency with Microsoft Office applications.

Responsibilities

• Investigates assigned freight claims by reviewing shipment records, OS&D reports, delivery documentation, and customer-provided evidence to determine liability.
• Coordinates with cross-functional teams to gather supporting documentation and resolve shipment discrepancies.
• Manages subrogation and recovery efforts with partner carriers and insurance companies for applicable claims.
• Facilitates salvage negotiations on minor damage claims, including offering discounts or salvage allowances when appropriate to mitigate losses.
• Interprets and applies contracts terms and legal liability guidelines to process claims within assigned authority limits and communicates resolution decisions to customers.
• Ensures claims are documented accurately for audit compliance and quality checks, including allocation of paid amounts to the responsible terminal for financial accountability.
• Prioritizes and expedites Full Value Coverage (FVC) claims to meet service commitments with partner insurers.
• Supports junior team members with guidance on claim intake, documentation, and claim process questions.

Skills

Freight claims experience

OS&D investigations

Contract interpretation

Analytical skills

MS Office

Education

High school diploma or GED

Tools

AS400 / TMS platforms

Job description

Saia Motor Freight Line LLC is seeking a Claims Specialist to manage investigations and resolutions of freight claims up to $5,000. You will review shipment records, OS&D reports, and customer documentation to determine liability and will coordinate with cross-functional teams to gather evidence for timely resolution.

The role requires a high school diploma or GED and 3+ years of freight claims experience, with strong contract interpretation abilities and proficiency in MS Office.