Freight Brokerage Account Manager

Coastal Elite Pro; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Coastal Elite Pro is seeking a Freight Brokerage Strategic Account Manager in Charlotte, NC to grow and retain high-value shipper accounts. You will own relationships, design strategies to optimize margins and capacity, and work closely with operations, pricing, and carriers to ensure flawless execution.

The role requires strong negotiation, communication, and analytical skills, plus experience in logistics or freight brokerage.

Qualifications

• Experience in freight brokerage or logistics is required.
• Proven ability to manage key shipper relationships and negotiate contracts.
• Strong data interpretation and presentation skills for business reviews.

Responsibilities

• Own and manage relationships with key shippers.
• Develop freight brokerage strategies to optimize margins, service, and capacity.
• Collaborate with operations, pricing, and carrier teams for execution.
• Manage RFPs, contract negotiations, and quarterly business reviews.
• Create data-driven performance reports to monitor progress.
• Leverage TMS, market analytics, and carrier networks for end-to-end solutions.
• Mentor internal teams and drive process improvements.

Skills

Relationship management

Strategic thinking

Logistics / freight brokerage

TMS tools

Market analytics

Negotiation

Communication

Analytical skills

Education

Bachelor's degree in a related field

Tools

TMS software

Market analytics tools

Job description

We are seeking a Freight Brokerage Strategic Account Manager to grow and retain high-value shipper accounts within our transportation and warehousing network.

Key Responsibilities Include

• Owning and managing relationships with key shippers
• Developing freight brokerage strategies to optimize margins, service, and capacity
• Collaborating with operations, pricing, and carrier teams to ensure effective execution
• Managing RFPs, contract negotiations, and conducting quarterly business reviews
• Creating data-driven performance reports to monitor progress
• Leveraging TMS tools, market analytics, and carrier networks to design end-to-end logistics solutions
• Mentoring internal teams and supporting continuous process improvement

Qualifications And Skills Include

• Strong relationship management and strategic thinking abilities
• Experience with logistics, freight brokerage, or supply chain
• Proficiency in TMS tools and market analytics
• Excellent negotiation, communication, and analytical skills