Freight Billing Analyst

TTE Texas TransEastern; Pasadena (TX); In loco; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

TTE Texas TransEastern in Pasadena, TX is seeking a detail-oriented Freight Billing Analyst to join our team. You will input invoicing data, bill 150–200 freight invoices daily, and respond to customer inquiries by phone and email.

The role requires strong data entry, proficient Excel and Outlook, excellent communication, and the ability to multitask and meet daily deadlines. You will maintain confidentiality and collaborate to improve processes while providing timely updates to the Billing

Competenze

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Excellent data entry and typing skills, 30 wpm minimum.
• Proficiency in Excel and Outlook; strong written and verbal communication.

Mansioni

• Accurately input customer freight invoicing data into databases.
• Maintain 150–200 freight invoices billed per day.
• Respond to customer inquiries via phone and email.
• Resolve customer issues promptly; escalate complex cases as needed.
• Collaborate to improve data entry processes and service protocols.
• Maintain confidentiality and security of customer information.
• Escalate and resolve minor processing problems with supervisor guidance.
• Notify team lead of upcoming days/time off and keep daily updates.
• Provide shift summaries of tasks and orders billed to Billing Supervisor.
• Perform other related duties as assigned.

Conoscenze

Data entry

Customer service

Communication

Organizational skills

Time management

Multitasking

Notes taking

Formazione

High school diploma or equivalent

Strumenti

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

Descrizione del lavoro

We are seeking a detail-oriented and dedicated individual to join our team as a Freight Billing Analyst. This position is located in Pasadena, TX.

TUESDAY to SATURDAY schedule, 8AM to 5PM

Duties/Responsibilities:

• Accurately input customer freight invoicing data and other relevant information into our databases
• Maintain a minimum count of 150 – 200 freight invoices billed per day
• Respond to customer inquiries via phone and email in a friendly and professional manner
• Resolve customer issues promptly and effectively, escalating complex cases as needed
• Collaborate with team members to improve data entry processes and customer service protocols
• Maintain confidentiality and security of all customer information
• Resolves minor processing problems; seeking assistance from supervisor or other appropriate staff for issues beyond immediate expertise
• Keep team lead updated about tasks that cannot be completed, trouble tickets, or any issues that occur in general on a daily basis
• Help with other team tasks that may be behind or at risk of falling behind after your own tasks have been completed for the day
• Notify team lead of upcoming days/time off so that they may ensure tasks are taken care of accordingly
• Ask team lead questions on tasks you are unsure of how to do correctly and make good quality notes for yourself to ensure tasks are done correctly going forward
• Provide updates on all assigned tasks directly to the Billing Supervisor when the team’s lead is out of office and not working
• Provide Billing Supervisor with a “Shift Summary” of tasks done and amount of orders billed during working hours daily.
• Performs other related duties, as assigned

Skills and Qualifications:

• High school diploma or equivalent required
• Minimum (1) year customer service experience
• Excellent and precise data entry and typing skills (minimum 30 words per minute)
• Must be good with numbers
• Proficient in Microsoft Excel and Microsoft Outlook
• Excellent written and verbal communication skills
• Strong customer service, interpersonal and relationship building skills
• Detailed active listening and comprehension skills
• Ability to take strong notes and retain information
• Good organizational skills and attention to detail
• Ability to multitask and manage time efficiently
• Ability to meet deadlines on a daily basis
• Ability to work calmly under pressure
• Ability to work through multiple computer screens
• Must be okay with making phone calls
• High level of trust and integrity
• Excellent English language skills with grammatical knowledge and etiquette
• Displays professionalism in demeanor, language, and appearance
• Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation
• Knowledgeable with Adobe Acrobat
• Knowledge of the oil and gas industry a plus
• Experience with dispatching software a plus