Freight Account Manager: Client Partnerships & Operations

Us Bank; Naperville (IL); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Healthcare

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k)

Job summary

U.S. Bank is seeking a Freight Account Manager to serve as the primary account manager for a portfolio of large freight-payment clients. You will navigate operational needs, coordinate cross-functional teams, and deliver an exceptional client experience.

The role suits professionals with backgrounds in transportation, logistics, supply chain, freight-payment, or carrier operations who excel at building relationships, solving problems, and driving results through collaboration.

Qualifications

• Bachelor's degree or equivalent work experience.
• Seven to ten years of client management.
• Experience in freight-payment, logistics, or carrier operations preferred.

Responsibilities

• Build and maintain strong, long-term relationships with assigned client accounts.
• Serve as the primary operational point of contact for a portfolio of freight-payment clients.
• Lead recurring customer review meetings and status calls.
• Coordinate priorities across internal teams to support client goals and service expectations.
• Manage projects, deadlines, escalations, and operational initiatives from initiation through resolution.
• Identify process improvements and recommend solutions that enhance the client experience.
• Support strategic business reviews and ongoing account performance discussions.
• Maintain accountability for deliverables, communication, and overall account health.

Skills

Relationship management

Project coordination

Communication

Cross-functional collaboration

Problem solving

Negotiation

Education

Bachelor's degree or equivalent experience

Job description

U.S. Bank is seeking a Freight Account Manager to serve as the primary account manager for a portfolio of large freight-payment clients. You will navigate operational needs, coordinate cross-functional teams, and deliver an exceptional client experience.

The role suits professionals with backgrounds in transportation, logistics, supply chain, freight-payment, or carrier operations who excel at building relationships, solving problems, and driving results through collaboration.