Freight Account Manager

3 Tone Enterprise; Katy (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Three Tone Enterprise in Katy, TX is seeking a Freight Account Manager to own the freight operation behind our national Amazon contract. You will plan shipments, secure carriers, and ensure on-time, in-full deliveries while controlling costs.

You’ll manage loads from booking to proof of delivery, negotiate rates, vet carriers, and provide visibility to internal teams. This fast-paced role rewards ownership and accuracy in a growing beverage logistics business.

Qualifications

• 2+ years of experience in freight account management, freight brokerage, carrier sales, dispatch, or logistics coordination.
• Hands-on experience managing loads from order and booking through delivery.
• Experience negotiating rates with carriers and owner-operators.
• Working knowledge of carrier compliance, including FMCSA requirements.

Responsibilities

• Own the freight account for our Amazon contract, ensuring on-time, in-full, and on-budget shipments.
• Plan and schedule shipments based on purchase orders and facility requirements.
• Secure delivery appointments and manage changes or reschedules.
• Cover loads by finding and dispatching box-truck, LTL, and truckload carriers nationwide.
• Recruit, vet, and onboard carriers, verifying authority, insurance, safety ratings, and FMCSA compliance.
• Negotiate rates, accessorials, and terms with carriers to control costs.
• Provide complete load details and track status from pickup to delivery.
• Prepare and manage rate confirmations, bills of lading, and POD for every load.
• Monitor performance and implement improvements for on-time delivery and cost efficiency.

Skills

Account management

Negotiation

Communication

Organization

Data analysis

Spreadsheets

Self-starter

Problem solving

Attention to detail

Education

High school diploma

Logistics/Supply Chain degree preferred

Tools

DAT

Truckstop

Highway

TMS

CRM platforms

Job description

Three Tone Enterprise is seeking a Freight Account Manager to own the freight operation behind our national Amazon contract. We supply water and hydration products to Amazon facilities nationwide, and every load has to arrive on time, in full, and on budget. In this role, you’ll manage our freight account from order to proof of delivery: you’ll plan and schedule shipments, secure reliable carriers at the right rates, keep drivers and internal teams informed, and track the results that show how well we’re performing for our customer. Your work directly affects on-time delivery, freight costs, and the success of a major national contract.

This role is ideal for an experienced freight or logistics account manager, broker, or carrier sales rep who knows how to keep a high-volume account running smoothly. You’re comfortable on the phone with carriers, you can find trucks in markets you’ve never shipped to, and you stay calm when a driver is running late or a load goes sideways. You’re organized and persistent, you keep your records current, and you take ownership of results. You’ll thrive here if you like ownership and a fast pace, and want to help a growing company build its freight operation.

Key Responsibilities:

• Own the freight account for our Amazon contract, making sure every order ships on time, in full, and within budget.
• Plan and schedule shipments based on purchase orders, delivery appointments, and facility requirements.
• Secure delivery appointments and manage changes or reschedules with receiving facilities.
• Cover loads by finding, booking, and dispatching box-truck, LTL, and truckload carriers nationwide.
• Recruit, vet, and onboard carriers, verifying operating authority, insurance, safety ratings, and FMCSA compliance.
• Negotiate rates, accessorials, and terms with carriers to control freight costs and protect margins.
• Give drivers complete load details, including pickup times, delivery appointments, site instructions, and paperwork requirements.
• Track every load from pickup through delivery and keep internal teams updated on status.
• Resolve late pickups, missed appointments, refusals, shortages, damage, detention, and claims quickly, escalating when needed.
• Prepare and manage rate confirmations, bills of lading, and proof of delivery for every load.
• Confirm delivered quantities match the order and paperwork is complete, so customer invoicing and carrier payments stay accurate.
• Monitor account performance, including on-time delivery, fill rate, freight cost per load, and customer compliance issues or chargebacks, and take action to improve results.
• Track carrier performance and move freight away from carriers who don’t meet expectations.
• Prepare regular reports on shipment volume, costs, and delivery performance for leadership.
• Plan ahead for summer and seasonal peaks so carrier capacity is ready when volume rises.
• Maintain accurate load, carrier, and account records in our TMS, CRM, or tracking sheets.

Qualifications:

• Strong account management skills, with a focus on service, accuracy, and results.
• Strong negotiator who secures fair rates and holds carriers to their commitments.
• Excellent phone and written communication, comfortable working with carriers, drivers, receiving facilities, and internal teams.
• Calm under pressure and quick to solve problems when loads go sideways.
• Highly organized and detail-oriented, able to manage many active loads at once.
• Comfortable working with data to track costs and performance.
• Self-starter who follows through without needing to be chased.
• Proficiency with load boards, TMS or CRM platforms, and spreadsheets (Excel or Google Sheets).

Requirements:

• 2+ years of experience in freight account management, freight brokerage, carrier sales, dispatch, or logistics coordination.
• Hands-on experience managing loads from order and booking through delivery.
• Experience negotiating rates with carriers and owner-operators.
• Working knowledge of carrier compliance, including operating authority, insurance, safety ratings, and FMCSA requirements.
• Disciplined about keeping load, carrier, and account records current.
• High school diploma or equivalent required. A degree in Logistics, Supply Chain, Business, or a related field is a plus.
• Ability to work on-site in Katy, TX.

Preferred:

• Experience managing freight for Amazon or other large retail distribution centers, including appointment scheduling and compliance requirements.
• An existing network of reliable carriers and owner-operators nationwide.
• Experience shipping beverages, bottled water, or other heavy consumer goods.
• Experience with DAT, Truckstop, Highway, or similar load board and carrier-vetting tools.