Freelancer Support Specialist

Remote Jobs; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Remote work

Flexible hours

Contract role

Learning opportunities

Potential extension

Job summary

Your Personal AI (YPAI) is seeking a Freelancer Support Specialist to provide essential administrative support for our data collection and annotation operations. You will manage daily communications with freelance contributors and keep project tracking in Asana up to date.

Work is fully remote with flexible hours across European time zones. We value reliability, clear written communication, and meticulous data handling, offering an entry point into the AI industry and potential for contract

Qualifications

• 1-3 years of administrative or customer service experience.
• Excellent written communication and email etiquette.
• Proficiency with Asana, Slack, and Google Sheets/Excel.
• Ability to work European time zones.
• Professional and helpful attitude for repetitive inquiries.

Responsibilities

• Answer support emails from freelance data collectors regarding task questions, technical issues, and guidelines
• Update Asana projects with task completions, deadlines, and contributor assignments
• Maintain spreadsheets tracking freelancer performance, project progress, and quality metrics
• Send routine communications about new tasks, deadlines, and project updates via Slack and email
• Document common issues and maintain FAQ resources for contributors
• Process administrative requests such as freelancer onboarding paperwork and payment inquiries
• Coordinate with internal team to relay urgent issues or escalations

Job description

At Your Personal AI (YPAI), we deliver cutting-edge AI solutions by combining ethical, high-quality data collection and annotation with innovative approaches. Our mission is to support industries in harnessing the power of AI to drive efficiency, innovation, and progress.

The Role

We're seeking an Freelancer Support Specialist to provide essential administrative support for our data collection and annotation operations. You'll handle day-to-day communications with freelance contributors and maintain our project tracking systems to ensure smooth operations.

What You'll Do Daily

• Answer support emails from freelance data collectors regarding task questions, technical issues, and guidelines
• Update Asana projects with task completions, deadlines, and contributor assignments
• Maintain spreadsheets tracking freelancer performance, project progress, and quality metrics
• Send routine communications about new tasks, deadlines, and project updates via Slack and email
• Document common issues and maintain FAQ resources for contributors
• Process administrative requests such as freelancer onboarding paperwork and payment inquiries
• Coordinate with internal team to relay urgent issues or escalations

What We Offer

• Fully remote position with flexible hours in European time zones
• Stable contract work with potential for extension
• Entry point into AI industry with learning opportunities
• Clear processes and supportive team environment
• Competitive hourly rate for administrative coordination

Apply with your CV and tell us why administrative support work appeals to you. We value reliability, clear communication, and attention to detail over extensive experience.

Requirements

What We're Looking For

• 1-3 years of administrative or customer service experience
• Excellent written communication skills - you'll write 50+ emails daily
• Proficiency with Asana, Slack, and Google Sheets/Excel
• Strong attention to detail for data entry and tracking tasks
• Ability to work European time zones for timely freelancer support
• Professional, helpful attitude when handling repetitive inquiries
• Basic problem-solving skills to address common contributor questions independently

This Role is Perfect If You

• Enjoy structured, organized work with clear processes
• Want to gain experience in the growing AI industry
• Are comfortable with email-heavy, desk-based work
• Like helping people resolve questions and issues
• Thrive with routine tasks and systemic approches
• Prefer supportive rather than leadership responsibilities

Highlights

Remote Administrative Coordinator supporting AI freelancers globally. Answer emails, update Asana projects, maintain tracking spreadsheets. European time zones.