Freelance Luxury CX Trainer – Australia

CXG

United States

Hybrid

USD 91,000 - 155,000

Full time

14 days+

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Job summary

United States Digital Space LLC is seeking a Freelance Customer Experience Trainer to lead training for frontline retail teams in luxury beauty, jewellery, and watch sectors across Australia. You will tailor programs to regional markets, deliver in-person and online sessions, and coach staff to elevate service standards.

The role requires 5+ years in CX or learning & development, strong storytelling, and proficiency with PowerPoint/digital learning tools.

Qualifications

Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail.
5+ years in service excellence, CX, or learning & development.
Design and deliver classroom/online training, on-floor coaching, and experiential workshops.
Expertise in coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling.
Develop or localize training materials based on cultural and regional context.
Excellent communication skills in English; additional languages a plus.
Content creation skills (PowerPoint, digital learning tools) are a strong advantage.

Responsibilities

Understand client learning needs and tailor training to drive impact and relevance
Collaborate with Project Managers to define training goals, schedules, and session formats
Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
Create dynamic, interactive environments through storytelling, gamification, and real scenarios
Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling
Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities to ensure local relevance and resonance
Offer actionable feedback and support post-training to reinforce learning