Fraud Investigations Support Specialist

City National Bank; Torch of Friendship (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Equal Opportunity Employer

Job summary

City National Bank is seeking an Investigations Support Specialist to perform Level 1 case management, research, and documentation for external fraud investigations within the FCP Fraud Division. The role involves triaging incidents across check, wire, identity theft, and monitoring alerts, with strict adherence to regulatory requirements.

Responsibilities include entering cases into fraud tools, gathering documentation, communicating with clients and partners, and maintaining detailed

Qualifications

• Bachelor's degree in Criminal Justice, Cybersecurity, or related field.
• Equivalent combination of education and experience may be considered.
• 2–4 years of financial fraud investigation or fraud-related experience.
• Good working knowledge of banking laws and regulations (GLBA, UCC, Regulation E/CC, FACTA).
• Strong verbal and written communication skills.

Responsibilities

• Research and process Level 1 fraud cases with timely documentation.
• Enter cases into fraud detection tool and verify data.
• Monitor Fraud Investigation Inbox and respond to inquiries.
• Process recovery requests for check fraud claims.
• Conduct case research, gather evidence, and maintain records.
• Prepare materials for case progression and reporting.

Skills

Fraud investigation

Regulatory knowledge

Communication skills

MS Office

Analytical thinking

Confidentiality

Multitasking

Education

Bachelor's degree in Criminal Justice or related field

Tools

Fraud monitoring tools

Banking systems

Microsoft Office

Job description

City National Bank is seeking an Investigations Support Specialist to perform Level 1 case management, research, and documentation for external fraud investigations within the FCP Fraud Division. The role involves triaging incidents across check, wire, identity theft, and monitoring alerts, with strict adherence to regulatory requirements.

Responsibilities include entering cases into fraud tools, gathering documentation, communicating with clients and partners, and maintaining detailed