Credit Card Fraud Support Specialist I

Next Frontier Capital

Heathrow (FL)

On-site

USD 38,000 - 52,000

Full time

7 days ago

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Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Job summary

JPMorganChase is seeking a Specialist I in Fraud to serve as the first point of contact for clients, delivering superior customer service and solutions across financial products. You will handle high-volume inbound calls in a fast-paced call center, build strong relationships, and follow established procedures while escalating non-standard issues to supervision.

The role emphasizes clear communication, empathy, and accuracy across multiple systems, with a focus on compliant, customer-centric

Qualifications

Must communicate clearly and build rapport with customers.
Experience in phone or face-to-face settings preferred.
Ability to multitask across computer systems with accuracy.
Empathetic and patient approach to resolving issues.

Responsibilities

Manages a high volume of inbound calls delivering support for financial products.
Interprets needs and delivers actionable insights to customers.
Navigates multiple computer systems efficiently and accurately.
Works independently and with the team to achieve goals.
Follows regulatory and departmental practices and procedures.
Owns each customer interaction with empathy and respect.