Credit Card Fraud Resolution Specialist

Next Frontier Capital; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

comprehensive health care coverage

retirement savings plan

on-site health and wellness centers

backup childcare

tuition reimbursement

mental health support

financial coaching

Job summary

At JPMorganChase, the Fraud Specialist II will be the first point of contact for clients, delivering exceptional customer service for various financial products. The role entails handling inbound calls, building strong relationships, and offering solutions in a fast-paced call center environment.

You will work within a defined framework, performing routine tasks, and escalating non-standard issues to a supervisor while maintaining empathy and high professional standards.

Qualifications

• 2+ years of experience in phone or face-to-face customer interactions.
• Ability to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adapt to new situations and diverse workplace environments.
• Able to thrive in fast-paced, dynamic, results-driven environments.
• Ability to learn products and systems quickly and seek feedback to improve performance.
• Proficient computer literacy with problem-solving and communication skills.
• High school diploma or GED required.

Responsibilities

• Primarily off the phones role that requires 80% research and 20% phones, delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems with efficiency and reliability.
• Works both independently and with the team to achieve goals.
• Follows all regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while showing respect and empathy.

Skills

Customer service

Communication

Multitasking

Empathy

Problem solving

Regulatory awareness

Technical literacy

Education

High School Diploma or GED

Job description

At JPMorganChase, the Fraud Specialist II will be the first point of contact for clients, delivering exceptional customer service for various financial products. The role entails handling inbound calls, building strong relationships, and offering solutions in a fast-paced call center environment.

You will work within a defined framework, performing routine tasks, and escalating non-standard issues to a supervisor while maintaining empathy and high professional standards.