Fraud Prevention Specialist I

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Fraud Specialist I to be the first point of contact for our clients, delivering exceptional service on a range of financial products. You will handle inbound calls, build strong relationships, and offer proactive solutions within a fast-paced call center framework.

This role emphasizes empathy, accuracy, and adherence to regulatory practices as you navigate multiple systems and collaborate with teammates to meet goals and protect client interests.

Qualifications

• Customer service experience (1 year minimum) in phone or in-person settings.
• Ability to multitask with computer systems and work accurately.
• Ability to learn products and systems quickly and seek feedback to improve.
• Strong empathy, composure and sound judgment when handling inquiries.
• Comfort navigating different cultural contexts and workplace environments.

Responsibilities

• Manages a high volume of inbound calls delivering comprehensive support for financial products.
• Interprets customer needs and delivers continuous insights.
• Navigates multiple computer systems with efficiency.
• Works independently and collaboratively to achieve team goals.
• Follows all regulatory and departmental practices and procedures.
• Takes ownership of each customer interaction with empathy and respect.

Skills

Communication skills

Customer support

Multitasking

Regulatory compliance

Problem solving

Technology literacy

Education

High School diploma or GED

Job description

JPMorgan Chase & Co. is seeking a Fraud Specialist I to be the first point of contact for our clients, delivering exceptional service on a range of financial products. You will handle inbound calls, build strong relationships, and offer proactive solutions within a fast-paced call center framework.

This role emphasizes empathy, accuracy, and adherence to regulatory practices as you navigate multiple systems and collaborate with teammates to meet goals and protect client interests.