Fraud Specialist/Fraud Operations Specialist I

Pyramid Consulting, Inc; United States; Remote; USD 28,000 - 29,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking a Fraud Specialist I for an immediate 06+ months contract with remote work in the United States.

The role emphasizes detecting and preventing fraud, performing investigations, and guiding customers through security processes to safeguard accounts. Responsibilities include analyzing data to confirm or clear suspected fraud, authenticating customers, handling inbound calls, and contributing to policy development to deter fraudulent activity.

Qualifications

• Minimum 1 year of experience in fraud operations, customer service, or a call center environment.
• Strong skills in Fraud Investigation, Customer Authentication, Identity Verification, Fraud Prevention, Dispute Resolution, Inbound Calls, Multi-System Navigation, Documentation, Communication, and Customer Service.

Responsibilities

• Investigate and manage fraudulent activities through in-depth analysis.
• Conduct customer authentication and ensure compliance with fraud policies.
• Analyze relevant data to confirm or clear fraud and validate customer identity.
• Handle inbound calls and provide guidance to customers affected by fraud.
• Participate in the establishment and implementation of policies to deter fraudulent usage.
• Identify fraud trends and recommend solutions for team projects.

Skills

Fraud Investigation

Customer Authentication

Identity Verification

Fraud Prevention

Dispute Resolution

Inbound Calls

Multi-System Navigation

Documentation

Communication

Customer Service

Education

High School diploma or equivalent

Job description

Immediate need for a talented Fraud Specialist/Fraud Operations Specialist I. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-32482

Pay Range: $20/hr - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Investigate and manage fraudulent activities through in-depth analysis.
• Conduct customer authentication and ensure compliance with fraud policies.
• Analyze relevant data to confirm or clear fraud and validate customer identity.
• Handle inbound calls and provide guidance to customers affected by fraud.
• Participate in the establishment and implementation of policies to deter fraudulent usage.
• Identify fraud trends and recommend solutions for team projects.

Key Requirements and Technology Experience:

• Minimum 1 year of experience in fraud operations, customer service, or a call center environment.
• Strong skills in Fraud Investigation, Customer Authentication, Identity Verification, Fraud Prevention, Dispute Resolution, Inbound Calls, Multi-System Navigation, Documentation, Communication, and Customer Service.
• High School diploma or equivalent.
• Excellent spoken English and good telephone etiquette.
• Typing skills and flexibility to work weekends and holidays.
• Background in banking fraud, debit/credit card disputes, telecom fraud, identity verification, or account security.

Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.