Fraud Specialist/Fraud Operations Specialist I

Spectraforce Technologies, Inc.; Overland Park (KS); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Fraud Specialist/Fraud Operations Specialist I in Overland Park, KS for a 6-month hybrid assignment.

The role combines customer support with in-depth investigations to detect and deter fraudulent activity, including authentication and policy compliance across all channels. You will analyze data, respond to escalations, and collaborate with teams to implement fraud controls.

Qualifications

• At least 1 year relevant experience required.
• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact Client.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations.

Responsibilities

• Take inbound calls and referrals from fraud victims and guide resolution.
• Assess information via multiple tools to identify and resolve issues.
• Monitor fraud trends and escalate as needed.

Skills

English proficiency

Multi-screen navigation

Phone communication

Education

High School diploma or equivalent

Tools

Windows OS

Slack

Job description

Job Title

Fraud Specialist/Fraud Operations Specialist I

Duration

6 months

Location

Overland Park, KS 66251

Work arrangement

This role will be hybrid, 3 days office/2 days remote after training is complete.

4x10 schedule

Shift is 9:00 AM-8:00 PM CST, with one of the following schedules:

• Thursday, Friday, Saturday, and Sunday
• Saturday, Sunday, Monday, and Tuesday

Training hours will be 8:00-5:00 CST. Mon-Fri for up to the first 2 months before shifting to the 4x10 schedule.

Description

• At least 1 year relevant experience required.
• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact Client.
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Researches and/or notifies appropriate internal staff for customer verification or legal action.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations.
• Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.

Position Summary

Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements

• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills

What does a typical day look like?

Phone calls, using slack to communicate to the team and reviewing documents to validate identity

Preferred background/prior work experience?

Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.