Senior Fraud Prevention & Ops Specialist

T-Mobile; Allentown (Lehigh County); On-site; USD 32,000 - 56,000; Full time

Job summary

T-Mobile is hiring for a Fraud Analyst in the United States. You will review suspicious accounts, investigate fraud cases, and partner with teams to enhance detection tools and processes.

Strong analytical and communication skills are essential, with a focus on accuracy and cross-functional collaboration. Eligible candidates will have a Bachelor's degree or equivalent experience and be comfortable with Excel, Word, Teams, and Google Docs.

Qualifications

• Bachelor's Degree, or combination of education and experience deemed equivalent.
• Strong understanding of fraud risks and fraud detection techniques.
• Proficiency with Microsoft Teams, Excel, Word; familiarity with Google Docs.

Responsibilities

• Review suspicious customer accounts, transactions, and eCommerce orders using available tools.
• Investigate suspected fraud cases while meeting SLAs and quality standards.
• Monitor fraud activity and collaborate to improve detection tools and workflows.
• Document investigations, communications, and outcomes accurately and timely.
• Handle inbound/outbound calls and support case resolution across teams.

Skills

Communication skills

Analytical skills

Organizational skills

Cross-functional collaboration

Teamwork

Computer proficiency

Education

Bachelor's Degree

Tools

Microsoft Teams

Microsoft Excel

Microsoft Word

Google Docs

Job description

T-Mobile is hiring for a Fraud Analyst in the United States. You will review suspicious accounts, investigate fraud cases, and partner with teams to enhance detection tools and processes.

Strong analytical and communication skills are essential, with a focus on accuracy and cross-functional collaboration. Eligible candidates will have a Bachelor's degree or equivalent experience and be comfortable with Excel, Word, Teams, and Google Docs.