Fraud Risk Manager - Lead and Strategy, Onsite Austin

United Heritage Credit Union; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive Benefits Package

401(k) options (Pre-Tax and/or Roth)

Generous paid time off (PTO)

Education Reimbursement Program

Opportunity to Advance!

Job summary

United Heritage Credit Union is seeking a Fraud Manager to lead the fraud prevention and loss mitigation program in Austin, TX onsite. The role directs the Fraud Department, partners with business units, and keeps current on industry trends and regulatory requirements.

You will build a proactive fraud program, oversee investigations, improve detection capabilities, and collaborate with law enforcement and networks to protect members and assets.

Qualifications

• Accredited Bachelor's degree in related field.
• Within the past 5 years, a minimum of 5 years' relevant fraud prevention experience in financial services operations, compliance, or fraud investigations including significant analytical experience.
• Minimum of 5 years' supervisory experience.

Responsibilities

• Lead and develop the Fraud Department team through coaching, training, performance management, and professional development.
• Establish departmental goals, monitor KPIs, and report fraud trends, losses, and performance to senior management.
• Provide strategic oversight of fraud risk and loss mitigation across all products, channels, and payment systems.
• Develop and implement proactive fraud prevention strategies, controls, and processes to reduce fraud exposure and financial losses.
• Oversee fraud investigations, transaction disputes, account monitoring, and suspicious activity reporting to ensure accurate, timely, and compliant processing.
• Monitor and optimize fraud detection rules, alerts, thresholds, and transaction surveillance controls based on emerging threats and fraud trends.

Skills

Leadership

Fraud prevention

Analytics

Regulatory knowledge

Supervisory experience

Education

Bachelor's degree in related field

Tools

Fraud technology platforms

Job description

United Heritage Credit Union is seeking a Fraud Manager to lead the fraud prevention and loss mitigation program in Austin, TX onsite. The role directs the Fraud Department, partners with business units, and keeps current on industry trends and regulatory requirements.

You will build a proactive fraud program, oversee investigations, improve detection capabilities, and collaborate with law enforcement and networks to protect members and assets.