Fraud Strategy & Operations Lead

Citi; San Antonio (TX); On-site; USD 71,000 - 106,000; Full time

Job summary

Citi in San Antonio, Texas is seeking an experienced Fraud Ops Manager to lead a team in developing fraud management policies and procedures, aimed at minimizing fraud losses and ensuring analysts make risk-balanced decisions.

You will manage an advanced Fraud Operations team, handle escalations, analyze fraud trends, lead projects, and collaborate with senior leaders to implement changes while upholding compliance and ethics.

Qualifications

• 5-8 years of experience in a related role.
• Experience in applying and developing advanced statistical models
• Ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
• Ability to persuade and influence others and negotiate with third parties
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Responsibilities

• Manage an advanced Fraud Operations team's performance and execution
• Manage escalations and root cause analysis for complex client impacts, and identify and resolve opportunities in procedure and servicing
• Empowered to make decisions in unstructured environment thru risk based evaluation
• Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
• Manage department projects/ processes, including data sampling, design, validation, and implementation
• Lead initiatives and analytical projects through completion
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
• Ensure delivery of end results and contribute to the formulation of procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Demonstrates professional and positive engagement with internal and external partners
• Liaisons and represents Fraud Operations with Partners and Senior Leadership within the organization to implement change

Skills

Advanced statistical models

Data analysis

Communication (written and verbal)

Influence and negotiation

Risk assessment

Unbiased judgment in diverse teams

Education

Bachelor’s degree

Job description

Citi in San Antonio, Texas is seeking an experienced Fraud Ops Manager to lead a team in developing fraud management policies and procedures, aimed at minimizing fraud losses and ensuring analysts make risk-balanced decisions.

You will manage an advanced Fraud Operations team, handle escalations, analyze fraud trends, lead projects, and collaborate with senior leaders to implement changes while upholding compliance and ethics.