Fraud Manager

Kids for the Future; Arlington (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Texas Trust Credit Union seeks a Director of Fraud to lead a team of investigators, set performance standards, and drive risk-mindful operations.

You will collaborate with Technology, Digital, and Front-line teams to enhance fraud detection, rule design, and controls while ensuring adherence to BSA/AML, Reg E/Z, and OFAC guidelines. A strong culture of integrity and member protection is essential.

Qualifications

• Bachelor's degree and 5+ years in fraud prevention, investigations, disputes, or financial crimes within a financial institution.
• Minimum 3 years of direct supervisory or people-leadership experience, including coaching and performance management.
• Experience with fraud detection strategies, transaction monitoring, escalated investigations, loss mitigation, internal controls, and fraud reporting.
• Working knowledge of Regulations E and Z, BSA/AML, NCUA and OFAC requirements, Nacha Operating Rules, and card network dispute rules.
• Experience using fraud case-management, transaction-monitoring, or core financial systems.
• Certified Fraud Examiner (CFE) or another recognized fraud or financial-crimes certification is preferred.

Responsibilities

• Lead Fraud Investigators and set expectations for caseload management, productivity, investigation quality, documentation, and timely case resolution.
• Identify, organize, and respond to fraud escalations and potential investigations with urgency.
• Manage Fraud Investigators through recruiting, coaching, training, mentoring, and staff development to support departmental objectives.
• Monitor and report fraud exposure, losses, recoveries, trends, and performance to senior leadership across channels.
• Develop and implement logic and tools to capture fraud, including monitoring and detection scenarios.
• Oversee daily department operations including account transaction risk areas such as disputes and alert processing.
• Conduct quality reviews of escalated investigations to ensure accurate, timely decisions and minimize losses.
• Lead root-cause analyses of significant fraud events and implement corrective actions.

Skills

Leadership

Fraud detection

Transaction monitoring

Data analysis

Communication

Education

Bachelor's degree

CFE preferred

Tools

Fraud case management

Core financial systems

Regulatory monitoring tools

Job description

• Location 5850 West I-20,Arlington, TX, 76017,United States
• Employee Type Exempt - FT

Description

Role Responsibilities

• Lead Fraud Investigators and establish expectations for caseload management, productivity, investigation quality, documentation, and timely case resolution.
• Identify, organize, and respond with urgency to fraud escalations and potential fraud investigations.
• Manage Fraud Investigators through recruiting, coaching, training, mentoring, performance management, and staff development to support departmental objectives.
• Monitor and report fraud exposure, confirmed losses, recoveries, trends, investigator performance, and control effectiveness to senior leadership across multiple channels.
• Assist in the development and implementation of logic and tools to capture Fraud, including transactional monitoring and detection scenarios.
• Monitor emerging fraud threats and underlying data trends, recommend mitigation strategies, and adjust controls and detection approaches as appropriate.
• Oversee daily department operations, including account transaction risk areas such as account disputes, alert processing, and return deposit items.
• Conduct quality reviews of escalated fraud investigations, dispute cases, and supporting documentation to ensure accurate, timely decisions and mitigate losses to the credit union and its members.
• Lead root-cause reviews of significant fraud events and implement corrective actions to address control gaps and reduce future exposure.
• Work with cross-functional partners, including Technology, Digital, Front-line, and other teams, through all aspects of strategic and tactical building of fraud and dispute elements.
• Utilize internal and external resources, partner with other stakeholders, as necessary, to research and investigate fraud events.
• Provide feedback on alert rule effectiveness and partner with management and analysts to design new fraud rules.
• Evaluate department policies and procedures for adherence, efficiency, and effectiveness.
• Serve as subject matter expert and maintain internal controls of the various applicable software systems and databases used to carry out day-to-day fraud operations.
• Manage fraud-prevention vendor relationships, service performance, issue escalation, and accountability for contracted solutions.
• Maintain operational readiness through appropriate staffing plans, current procedures, ongoing training, system access controls, and business continuity preparedness.
• Oversee fraud strategies and rules for card services, electronic payment solutions, online and mobile delivery channels, balancing fraud mitigation with member needs.
• Comply with applicable fraud and dispute laws and regulations and elevate potentially suspicious activity for BSA/AML review and reporting decisions in accordance with established procedures.
• Manage the budget for Fraud initiatives, ensuring effective allocation of resources.
• Manage bond claims and the credit union's insurance program, which provides protection against all unmitigated fraud losses.
• Practice and bring to life with the team our "Yes And... culture."
• Perform various other duties as assigned.

Requirements

Required Experience

• Bachelor's degree and/or a minimum of five (5) years of related experience in fraud prevention, investigations, disputes, or financial crimes within a financial institution.
• Minimum three (3) years of direct supervisory or people-leadership experience, including coaching, performance management, and staff development.
• Demonstrated experience with fraud detection strategies, transaction monitoring, escalated investigations, loss mitigation, internal controls, and fraud reporting.
• Working knowledge of Regulations E and Z, BSA/AML, NCUA and OFAC requirements, Nacha Operating Rules, and card network dispute rules.
• Experience using fraud case-management, transaction-monitoring, or core financial systems.
• Certified Fraud Examiner (CFE) or another recognized fraud or financial-crimes certification is preferred.

Skills, Education, and/or Certifications Required

• Proficient in computer skills, including Excel, Word, and PowerPoint, and possesses the ability to learn new software quickly.
• Strong processing, analytical, and problem-solving skills.
• Highly organized, detail-oriented self-starter who can work independently; possesses a strong work ethic and team player mentality.
• Possess a strong work ethic and team player mentality.
• Highly developed sense of integrity and commitment to member satisfaction;
• Required to handle all member information in a confidential manner.
• Professional written and verbal communication skills.

Texas Trust Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.