Fraud Response & Loss Prevention Specialist

Flagstar Bank; Troy (AL); On-site; USD 26,000 - 40,000; Full time

Job summary

Flagstar Bank is seeking a Fraud Intake Specialist in Troy, MI to handle inbound calls about fraud across check, ACH, card, and online channels, documenting inquiries in detail for accurate timely resolution.

This role requires knowledge of loss prevention and the ability to coordinate with branches and law enforcement as needed, while maintaining strong analytical and communication skills.

Qualifications

• Education level required: High School / GED or foreign equivalent.
• Minimum experience: 2+ years in fraud/loss prevention in financial services or similar.

Responsibilities

• Monitor fraud in progress calls from internal and external customers.
• Retain authority during afterhours/weekends to determine law enforcement intervention.
• Advise branch personnel and customers on holds or freezes due to fraud activity.
• Participate in the on-call weekly rotational schedule (afterhours and weekends).
• Evaluate loss situations and fraudulent activity to identify suspects and root cause.
• Apply knowledge of UCC, Regulation CC, Regulation E to reduce loss exposure.
• Respond to inquiries from customers, law enforcement, regulators, or business partners.
• Facilitate asset recovery actions and report findings with recommendations.
• Suggest preventative measures or process improvements to reduce risk.

Skills

Analytical skills

Communication

Confidentiality

Problem solving

Multi-tasking

Independent work

Education

High School Diploma or GED

Tools

DNA

Intracheck

ACM

Salesforce

Job description

Flagstar Bank is seeking a Fraud Intake Specialist in Troy, MI to handle inbound calls about fraud across check, ACH, card, and online channels, documenting inquiries in detail for accurate timely resolution.

This role requires knowledge of loss prevention and the ability to coordinate with branches and law enforcement as needed, while maintaining strong analytical and communication skills.