Fraud Claims Investigator

Flagstar Bank; Troy (AL); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid leave

Job summary

Flagstar Bank in Hicksville, NY is seeking a Fraud Claims Analyst to detect and analyze fraud, manage claims, and ensure regulatory compliance. You will review account details, check images, endorsements, and customer behavior to identify anomalies and determine claim legitimacy.

The role involves coordinating with internal teams and external institutions, processing multiple claims, and maintaining documentation while upholding confidentiality and high ethical standards.

Qualifications

• High School diploma or equivalent.
• 2+ years investigating check fraud and familiarity with check stock, endorsements, image analysis, and reclamation processes.
• Experience in fraud detection and escalation.
• Undergraduate degree preferred.

Responsibilities

• Escalate significant or unusual loss events to management.
• Investigate check fraud loss events and reclamations.
• Coordinate with internal teams, financial institutions, and regulatory bodies.
• Prepare documentation for fund recovery and claim resolution.
• Respond to inquiries from claimants and stakeholders.

Skills

Verbal communication

Written communication

Problem solving

Multi-tasking

Confidentiality

Relationship building

Education

High School / GED

Undergraduate degree preferred

Tools

Chex Systems

Fiserv DNA

Nautilus

FCRM

Microsoft Office Suite

Job description

Flagstar Bank in Hicksville, NY is seeking a Fraud Claims Analyst to detect and analyze fraud, manage claims, and ensure regulatory compliance. You will review account details, check images, endorsements, and customer behavior to identify anomalies and determine claim legitimacy.

The role involves coordinating with internal teams and external institutions, processing multiple claims, and maintaining documentation while upholding confidentiality and high ethical standards.