Fraud Claims Investigator: Check & ID Theft

Flagstar Bank; Hicksville (NY); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability insurance

Generous leave program

Job summary

Flagstar Bank in Hicksville, NY is seeking a Fraud Claims Analyst to detect and analyze fraud across consumer, commercial, and small business accounts. The role includes claims management, regulatory risk assessment, and collaboration with internal teams and law enforcement to resolve cases.

You will review check images, signatures, and customer behavior to identify anomalous patterns, validate claims, and ensure timely processing while maintaining strict confidentiality and data integrity.

Qualifications

• Minimum 2+ years investigating check fraud and treasury reclamation processes.
• Experience in fraud detection and escalation.
• Knowledge of Chex Systems, Fiserv DNA, Nautilus, and FCRM.
• Proficient in Microsoft Office Suite.
• Strong verbal and written communication skills.
• Ability to handle multiple claims concurrently with accuracy.

Responsibilities

• Escalate significant loss events promptly.
• Handle Check Fraud Treasury Reclamations from the U.S. Department of the Treasury.
• Investigate account activity to determine fund depletion and recovery potential.
• Prepare documentation for fund recovery efforts.
• Work with internal teams, financial institutions, Federal Reserve Bank, and law enforcement.
• Coordinate with the Corporate Security Department when necessary.
• Respond to inquiries from claimants and stakeholders with professionalism.
• Independently manage end-to-end handling of inclearing check fraud claims and related investigations.
• Ensure all actions comply with regulatory requirements and escalate cases as needed.
• Investigate identity theft claims and refer ID Theft related Online Banking apps to appropriate teams.
• Evaluate fraud incidents and communicate findings for timely resolution.

Skills

Fraud detection

Investigative analysis

Regulatory compliance

Detail oriented

Verbal communication

Microsoft Office

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Chex Systems

Fiserv DNA

Nautilus

FCRM

Job description

Flagstar Bank in Hicksville, NY is seeking a Fraud Claims Analyst to detect and analyze fraud across consumer, commercial, and small business accounts. The role includes claims management, regulatory risk assessment, and collaboration with internal teams and law enforcement to resolve cases.

You will review check images, signatures, and customer behavior to identify anomalous patterns, validate claims, and ensure timely processing while maintaining strict confidentiality and data integrity.