Fraud Recovery Specialist II: Research-Heavy, Client-Facing

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorganChase in the United States seeks a Specialist II in Fraud to be the first point of contact for clients, delivering exceptional customer service across financial products. This role combines 80% research and 20% phone support in a fast-paced call center environment.

You will navigate multiple computer systems, follow established procedures, and build strong relationships while addressing customer needs with empathy and sound judgment.

Qualifications

• 2+ years of experience in phone or face-to-face settings.
• Ability to multitask with computer systems and work accurately.
• Ability to learn products and systems quickly and adapt to new situations.

Responsibilities

• Primarily off the phones role that requires 80% research and 20% phones, delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excels both independently and collaboratively, driving team success and achieving goals.
• Follows all regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Skills

Communication

Customer service

Multitasking

Empathy

Problem solving

Regulatory compliance

Technology literacy

Education

High school diploma or GED

Tools

CRM systems

Call center software

Job description

JPMorganChase in the United States seeks a Specialist II in Fraud to be the first point of contact for clients, delivering exceptional customer service across financial products. This role combines 80% research and 20% phone support in a fast-paced call center environment.

You will navigate multiple computer systems, follow established procedures, and build strong relationships while addressing customer needs with empathy and sound judgment.