Fraud Prevention & Recovery Specialist

ORNL Federal Credit Union; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

ORNL Federal Credit Union seeks a Fraud Analyst to manage the fraud loss program, educate staff and members, and investigate suspicious activity across cards, ACH, and other payment channels. The role emphasizes proactive prevention and timely response to fraud events.

You will collaborate with branches, vendors, and leadership to document findings, support recovery efforts, and provide testimony when required. Strong communication and attention to detail are essential.

Qualifications

• Minimum 3 years of fraud prevention experience is required.
• Knowledge of financial fraud procedures and protocols.
• Strong analytical and data interpretation skills.

Responsibilities

• Develops internal anti-fraud processes and works with cards/ACH/vendors to mitigate fraud.
• Educates employees and members to recognize and respond to fraud.
• Researches and processes fraud debit card disputes and communicates outcomes to members/merchants.
• Analyzes data from branches and digital channels to identify fraud patterns and improve controls.
• Maintains loss data and dashboards for leadership and accounting reports.
• Acts as liaison to law enforcement and may provide court testimony.

Skills

Fraud prevention

Data analysis

Communication skills

Detail-oriented

Problem solving

Microsoft Excel

Google Workspace

Education

Associates Degree in business related field

Tools

Google Workspace

Microsoft Office Suite

Excel

Job description

ORNL Federal Credit Union seeks a Fraud Analyst to manage the fraud loss program, educate staff and members, and investigate suspicious activity across cards, ACH, and other payment channels. The role emphasizes proactive prevention and timely response to fraud events.

You will collaborate with branches, vendors, and leadership to document findings, support recovery efforts, and provide testimony when required. Strong communication and attention to detail are essential.