Fraud Prevention & Order Support Specialist

24 Seven Talent; Los Angeles (CA); On-site; USD 64,747,000 - 71,635,000; Full time

Job summary

24 Seven Talent is seeking a Fraud Operations Specialist to join the Southern California-based Operations Team. The role focuses on investigating orders, reviewing transactions for risk, and ensuring policy compliance while maintaining outstanding customer service. Local candidates only; equipment provided.

End date: End of January 2027. Pay rate is $23/hr, with duties spanning refunds, returns, and fraud prevention to minimize loss while delivering a frictionless customer experience.

Qualifications

• Experience investigating fraud, policy abuse, and high-risk transactions.
• Familiarity with fraud detection tools and transaction analysis.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to balance risk mitigation with a customer-first mindset.
• Experience handling refunds, returns, claims, and order exceptions.

Responsibilities

• Investigate suspicious orders, refunds, gift card requests, and returns using fraud prevention tools.
• Analyze transaction data to identify fraud trends, policy abuse, and risk.
• Review orders for policy compliance and approval requirements.
• Monitor recurring issues and provide recommendations to reduce loss.
• Process refunds, replacements, and price adjustments as applicable.
• Investigate problematic returns and lost parcel claims with carriers.
• Maintain accurate records and document investigations clearly.
• Balance fraud prevention with a positive, frictionless customer experience.
• Deliver exceptional service while resolving complex order issues.
• Respond to customer inquiries via email, phone, chat, and social media as needed.

Skills

Fraud investigation

Fraud tools

Communication

Attention to detail

Risk mitigation

Refunds & returns

Tools

Fraud detection tools

Job description

24 Seven Talent is seeking a Fraud Operations Specialist to join the Southern California-based Operations Team. The role focuses on investigating orders, reviewing transactions for risk, and ensuring policy compliance while maintaining outstanding customer service. Local candidates only; equipment provided.

End date: End of January 2027. Pay rate is $23/hr, with duties spanning refunds, returns, and fraud prevention to minimize loss while delivering a frictionless customer experience.