Fraud Risk & Operations Specialist

imprint; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Imprint is seeking a Fraud Operations Specialist to review potentially fraudulent activity, assess customer applications, and report trends to leadership. You will work with cardholders to resolve issues and help protect the brand from fraud loss.

The role emphasizes fast decisioning, accuracy, and collaboration with the risk team. The position requires a High School Diploma or GED and 2+ years in fraud investigations, with strong analytical skills and excellent communication.

Qualifications

• High School Diploma, GED, equivalent certification.
• 2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring.
• Ability to dive into situations to identify patterns.
• Ability to work independently to resolve cases under service level agreements.
• Strong verbal and written communication skills.
• Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs.
• Exceptional organization and attention to detail.
• Emphatic commitment to personal growth and development.

Responsibilities

• Action daily applications and cases in the fraud queue; review information and decide on first/third party fraud per procedures.
• Monitor live transaction activity to identify high-risk fraud scenarios.
• Drive improved fraud KPIs to reduce losses while minimizing disruption to genuine applicants.
• Balance multiple tasks with urgency and deliver quality decisions on reviewed cases.

Education

High school diploma or GED

Job description

Imprint is seeking a Fraud Operations Specialist to review potentially fraudulent activity, assess customer applications, and report trends to leadership. You will work with cardholders to resolve issues and help protect the brand from fraud loss.

The role emphasizes fast decisioning, accuracy, and collaboration with the risk team. The position requires a High School Diploma or GED and 2+ years in fraud investigations, with strong analytical skills and excellent communication.