Fraud Prevention Leader - Ecommerce Risk & Insights

JCPenney; Dallas (TX); On-site; USD 104,000 - 173,000; Full time

Job summary

JCPenney is seeking an Ecommerce Fraud Manager to lead strategies across online channels, using data analytics and detection tools to protect revenue and customer trust.

You will collaborate with IT, finance, legal and customer service, implement policies, monitor systems, and guide incident response.

The role requires 5+ years in ecommerce fraud prevention, a relevant degree, and strong communication and leadership in a fast-paced retail environment.

Qualifications

• Bachelor’s degree in Business, Finance, Risk Management, or related field.
• 5+ years in ecommerce fraud prevention or risk management.
• Strong knowledge of payment systems, chargebacks, and fraud detection tools.
• Proficiency in data analysis and reporting (Excel, SQL, BI tools).
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and interpersonal skills for cross-functional collaboration.
• Experience managing teams and projects in a fast-paced ecommerce environment.

Responsibilities

• Develop and maintain fraud prevention policies and procedures.
• Monitor real-time and post-transaction fraud detection systems.
• Analyze fraud trends and adjust prevention strategies.
• Collaborate with IT, customer service, finance, and legal teams to investigate cases.
• Manage relationships with third-party fraud detection vendors and payment processors.
• Conduct regular audits of ecommerce transactions for compliance.
• Train internal teams on fraud awareness and prevention.
• Lead incident response for significant fraud events.
• Stay current with industry developments and legislation.
• Drive continuous process improvements and handle multiple priorities.

Skills

Data analysis

Fraud prevention

Cross-functional collaboration

Communication skills

Leadership

Project management

Attention to detail

Strategic thinking

Time management

Education

Bachelor’s degree in Business, Finance, Risk Management, or related field

Master’s degree preferred

Tools

Excel

SQL

BI tools

Job description

JCPenney is seeking an Ecommerce Fraud Manager to lead strategies across online channels, using data analytics and detection tools to protect revenue and customer trust.

You will collaborate with IT, finance, legal and customer service, implement policies, monitor systems, and guide incident response.

The role requires 5+ years in ecommerce fraud prevention, a relevant degree, and strong communication and leadership in a fast-paced retail environment.