Fraud & ORC Operations Center Investigator

Kohl's; Menomonee Falls (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Kohl's seeks an Operations Center Investigator in Menomonee Falls, Wisconsin, to oversee fraud activity and support Loss Prevention teams. This role involves collaborating with law enforcement on organized retail crime and guiding store teams on safety protocols during critical events.

The ideal candidate should possess strong communication skills, proficiency in Google Suite, and the ability to handle tense situations effectively. Flexibility in availability is also essential, including nights and weekends as needed.

Qualifications

• Effective communication skills are crucial.
• Proficiency in Google Suite products required.
• Experience with fraud investigations is preferred.

Responsibilities

• Assist stores with CCTV surveillance of shoplifting suspects.
• Guide store teams on safety actions during events.
• Work with local law enforcement on fraud cases.

Skills

Effective verbal and written communication skills

Proficient computer skills, including Google Suite products

Ability to collaborate with peers on complex projects

Adaptability to changes in processes and technology

Ability to maintain composure during critical situations

Experienced multitasker

Adept prioritization and decision-making abilities

Willingness to take control of tense situations

Tools

Microsoft applications

Google applications

Job description

Kohl's seeks an Operations Center Investigator in Menomonee Falls, Wisconsin, to oversee fraud activity and support Loss Prevention teams. This role involves collaborating with law enforcement on organized retail crime and guiding store teams on safety protocols during critical events.

The ideal candidate should possess strong communication skills, proficiency in Google Suite, and the ability to handle tense situations effectively. Flexibility in availability is also essential, including nights and weekends as needed.