Loss Prevention Officer | Protect Profits & Prevent Theft

Kohl's; Madison (WI); On-site; USD 22,000 - 26,000; Full time

Job summary

Kohl's is hiring a Loss Prevention Officer in Madison, WI, to deter external theft and support internal investigations. You will partner with store leaders and law enforcement, monitor for theft, and conduct surveillance to protect merchandise, all while following company guidelines.

Ideal candidates show initiative, strong customer service, decision-making skills, and strict confidentiality. Expect duties that include maintaining records and assisting in legal proceedings as needed.

Qualifications

• Required: ability to work independently with initiative
• Required: strong customer service skills
• Required: ability to make quick decisions in the company’s best interest
• Required: uphold confidential information and investigations
• Required: detail-oriented

Responsibilities

• Create partnerships with store, law enforcement, and local network groups
• Monitor customer and associate activities in the store and take appropriate action to prevent theft and recover merchandise through customer service in compliance with Company Guidelines
• Conducts surveillance of external theft using CCTV surveillance equipment
• Assist in internal theft investigations in compliance with Company Guidelines
• Accurately complete and maintain all external and internal theft investigation case records according to Kohl’s standards
• Act as a representative on behalf of Kohl’s on legal proceedings as needed
• Inform Supervisors and Store Management of shortage control opportunities
• Monitor store alarm system and EAS system
• Support Loss Prevention awareness in the store
• Additional tasks may be assigned

Skills

Independent working

Customer service

Decision making

Confidentiality

Detail oriented

Tools

Google applications

Other computer programs

Job description

Kohl's is hiring a Loss Prevention Officer in Madison, WI, to deter external theft and support internal investigations. You will partner with store leaders and law enforcement, monitor for theft, and conduct surveillance to protect merchandise, all while following company guidelines.

Ideal candidates show initiative, strong customer service, decision-making skills, and strict confidentiality. Expect duties that include maintaining records and assisting in legal proceedings as needed.