Operations Center Investigator - 2nd Shift

Kohl's; Menomonee Falls (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Kohl's seeks an Operations Center Investigator in Menomonee Falls, Wisconsin, to oversee fraud activity and support Loss Prevention teams. This role involves collaborating with law enforcement on organized retail crime and guiding store teams on safety protocols during critical events.

The ideal candidate should possess strong communication skills, proficiency in Google Suite, and the ability to handle tense situations effectively. Flexibility in availability is also essential, including nights and weekends as needed.

Qualifications

• Effective communication skills are crucial.
• Proficiency in Google Suite products required.
• Experience with fraud investigations is preferred.

Responsibilities

• Assist stores with CCTV surveillance of shoplifting suspects.
• Guide store teams on safety actions during events.
• Work with local law enforcement on fraud cases.

Skills

Effective verbal and written communication skills

Proficient computer skills, including Google Suite products

Ability to collaborate with peers on complex projects

Adaptability to changes in processes and technology

Ability to maintain composure during critical situations

Experienced multitasker

Adept prioritization and decision-making abilities

Willingness to take control of tense situations

Tools

Microsoft applications

Google applications

Job description

About The Role

As Operations Center Investigator, you will be the primary contact for store and Loss Prevention teams regarding fraud activity and significant events. You support field loss prevention associates, develop cases with local law enforcement to resolve organized retail crime, answer incoming associate calls to assist with shoplifting apprehensions or significant events, research fraudulent activity, advise partners on fraud patterns and behaviors, analyze data and summarize results.

What You’ll Do

• Assist stores, loss prevention and store management with CCTV surveillance of shoplifting suspects
• Assist store and district loss prevention peers with fraud investigations related to Kohl’s cards and other scams
• Work with the Organized Retail Crime (ORC) team to supplement case building of internal and external theft cases
• Provide CCTV video to local and federal law enforcement related to theft and safety events
• Disposition real-time alerts about safety, weather, and civil unrest provided by a third‑party vendor
• Provide communication to field and corporate partners depending on alert severity and proximity to stores
• Guide store teams in proper actions regarding safety events and threats to the store
• Communicate effectively with senior and executive leadership
• Disposition alarm calls from our third‑party alarm company related to potential burglary, vandalism and store safety events
• Guide store teams on company policy
• Additional tasks may be assigned

Required Skills

• Effective verbal and written communication skills
• Proficient computer skills, including Google Suite products
• Ability to collaborate with peers on complex projects
• Adaptability to changes in processes and technology
• Ability to maintain composure during critical situations
• Experienced multitasker
• Adept prioritization and decision‑making abilities
• Willingness to take control of tense situations and provide clear and direct instructions

Preferred

• Experience in shoplifting apprehensions, fraud investigations and retail store operations
• Working knowledge of Microsoft and Google applications
• Ability to analyze data and summarize results
• Prior retail loss prevention experience

Special Requirements

• Ability to work a flexible schedule to include nights and weekends as needed