Fraud Ops Specialist — Remote Option + Training

Citigroup Inc.; San Antonio (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Tuition reimbursement

Paid time off

Wellness programs

Job summary

Citigroup Inc. in San Antonio, TX is seeking a Fraud Ops Specialist to be the trusted voice handling first-contact resolutions, verifying charges, and protecting clients.

The role begins with on-site training at 100 Citibank Dr, San Antonio, TX 78245 and offers a Home Office Program after successful training for eligible employees, with a full-time benefits package and growth opportunities.

Applicants should have 1–3 years in a customer-facing role and strong MS Office skills.

Qualifications

• 1–3 years in a customer-facing or service-oriented role.
• Proficient in Microsoft Office and Windows operating systems.
• Clear and concise written and verbal communication skills.
• High attention to detail with ability to interpret data and maintain accuracy.

Responsibilities

• Investigate potential fraud activity on existing credit card accounts and identify suspicious patterns.
• Verify recent charges and account activity to assess potential fraudulent transactions and address service requests.
• Apply verification procedures to client information to ensure accuracy and compliance.
• Deliver solutions by using available resources with limited supervision.
• Assess risk and escalate issues per Citi policies and ethical standards.

Skills

Customer service

Communication

Problem solving

Technical agility

MS Office

Data entry

Education

High School diploma (GED)

Job description

Citigroup Inc. in San Antonio, TX is seeking a Fraud Ops Specialist to be the trusted voice handling first-contact resolutions, verifying charges, and protecting clients.

The role begins with on-site training at 100 Citibank Dr, San Antonio, TX 78245 and offers a Home Office Program after successful training for eligible employees, with a full-time benefits package and growth opportunities.

Applicants should have 1–3 years in a customer-facing role and strong MS Office skills.