Fraud Specialist - Train On-Site Home Office Program - Salary up to $21.05/hour

Citi; San Antonio (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage day 1

401(k) with company match

Paid time off and holidays

EAP & wellness resources

Career progression opportunities

Job summary

Citi is recruiting for Fraud Ops Specialists in San Antonio. You will investigate potential fraud on credit card accounts, verify account activity, and resolve client inquiries with accuracy and efficiency. Training starts on-site, with potential flexible remote options after successful completion.

The role emphasizes customer service, adherence to Citi policies, and strong communication. Salary details reflect a full-time position with benefits and career growth.

Qualifications

• 1–3 years of experience in a customer-facing, or service-oriented role.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Clear and concise written and verbal communication skills for clients and colleagues.
• High attention to detail with the ability to interpret data, identify discrepancies, and stay accurate in a fast-paced environment.
• High School diploma or equivalent (GED).

Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Verify recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions.
• Apply verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on available resources and resolving calls efficiently."
• Uphold Citi's policies and ethical standards while escalating issues transparently when required.

Skills

Customer service

MS Office

Communication

Problem solving

Attention to detail

Education

High School diploma or GED

Tools

Data Entry

Job description

On-Site Training: This position requires you to complete training on-site at 100 Citibank Dr, San Antonio, TX 78245.

Home Office Program: After successful completion of on-site training, you may have the option to participate in our Home Office Program to work remotely from home, provided you meet role performance standards, have appropriate working conditions, and required home technology setup.

Job Overview

Ready to kick off the new year with a meaningful career at a global financial leader?

At Citi, our Fraud Ops Specialists are the heartbeat of our client relationships. You will be the trusted voice representing the bank—providing first-contact resolutions, solving real customer challenges, and ensuring every interaction reflects the high standards our clients deserve.

This is an exceptional opportunity to build a long-term career within one of the world's leading financial institutions, supported by comprehensive paid training and growth opportunities from day one.

Salary up to $21.05 an hour

What We Offer

• Day 1 Health Coverage: Comprehensive medical, dental, and vision insurance effective on your first day.
• Financial Future: 401(k) retirement plan with competitive company matching, plus tuition reimbursement programs.
• Work-Life Balance: Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays.
• Health & Wellness Support: 24/7 confidential employee assistance programs (EAP), mental health resources, and wellness coaching.
• Culture Built for Success: Structured onboarding, supportive leadership, and clear internal career progression pathways.

Discover all the benefits and perks that await you with a career at Citi at Citi Benefits.

Application & Interview Timeline

• Applications Open
• Interviews & Screening: Kicking off Mid-to-Late November
• Offer Extensions & Onboarding: December
• Paid Training Start Date: January

Key Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Required Qualifications & Skills

• Experience: 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Technical Agility: Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Communication: Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.
• Problem Solving: High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly. Excels in a fast-paced environment while maintaining accuracy.
• Education: High School diploma or equivalent (GED).

Job Details

Primary Location: San Antonio Texas United States

Full Time Salary Range: $41,600.00 - $53,600.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Anticipated Posting Close Date

Oct 30, 2026

Automated Processing and AI Transparency

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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