Fraud Operations Specialist — Risk & Process Improvement

WesBanco Bank Inc.; Ironton (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

WesBanco Bank Inc. is seeking an Operations Fraud Specialist to review deposits from mobile, RDC, ATM, and branch channels for potential fraud, and to manage holds, approvals, and rejections. You will also monitor Zelle, external transfers, and transaction activity within Digital Banking applications.

This role involves training, testing, and implementing procedural changes, ensuring compliance with banking regulations, and collaborating with branch personnel and Fraud teams as needed.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• Minimum of two years banking experience, preferably in operations.

Responsibilities

• Assist in training team members on workload management and procedures.
• Support development and implementation of policies to improve efficiency.
• Collaborate with peers to recommend changes for scalability and automation.
• Maintain documentation of procedures and job aids.
• Review deposits for potential fraud across branch, mobile, RDC and ATM channels.
• Act as first-line fraud reviewer for In Clearing items and other customer transactions.
• Monitor Digital Banking transactions for fraud, including Zelle and External Transfers.

Skills

Team collaboration

Attention to detail

Communication skills

Education

High School Diploma or GED

Associate's Degree preferred

Job description

WesBanco Bank Inc. is seeking an Operations Fraud Specialist to review deposits from mobile, RDC, ATM, and branch channels for potential fraud, and to manage holds, approvals, and rejections. You will also monitor Zelle, external transfers, and transaction activity within Digital Banking applications.

This role involves training, testing, and implementing procedural changes, ensuring compliance with banking regulations, and collaborating with branch personnel and Fraud teams as needed.