Fraud Operations & Risk Specialist

WesBanco Bank Inc.; New Albany (IN); On-site; USD 52,000 - 66,000; Full time

Job summary

WesBanco Bank Inc. is seeking an Operations Fraud Specialist to review mobile, remote deposit capture, ATM and branch deposits for potential fraud. The role also evaluates Direct Link Risk Review results and coordinates with branch personnel and the Fraud team on escalations.

The position also monitors Zelle, External Transfers, and transaction monitoring within Digital Banking applications, while assisting with training, testing and implementation of process and procedure changes.

Qualifications

• High School Diploma or GED is required.
• Associate's degree is preferred.
• Minimum two years of banking experience, preferably in operations, is required.

Responsibilities

• Assist in training and guidance to team members regarding workload and processes.
• Develop and implement operational plans, policies, procedures, and goals to improve efficiency.
• Collaborate with peers and leaders to recommend efficiency improvements.
• Build strong relationships with leaders and peers for effective communication.
• Document process flows for assigned systems and areas of responsibility and pursue improvements.
• Maintain repository of procedures, processes, and job aids.
• Promote effective use of technology within functional areas.
• Meet customer service level expectations and processing timelines set by vendors.
• Process affidavits for fraud and provisional credits to customer accounts.
• Review deposits for potential fraud across branch, mobile, RDC, and ATM channels using Direct Link Risk Review.
• Serve as first line fraud review for In Clearing checks to mitigate fraud, escalating with Fraud team as needed.
• Review and process fraud claims from other financial institutions.
• Monitor Digital Banking transactions for fraud, including Zelle and External Transfers.

Skills

Written and verbal communication

Multitasking under pressure

Organizational and prioritization

Team player

Microsoft Office proficiency

Banking software familiarity

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office

Banking software

Job description

WesBanco Bank Inc. is seeking an Operations Fraud Specialist to review mobile, remote deposit capture, ATM and branch deposits for potential fraud. The role also evaluates Direct Link Risk Review results and coordinates with branch personnel and the Fraud team on escalations.

The position also monitors Zelle, External Transfers, and transaction monitoring within Digital Banking applications, while assisting with training, testing and implementation of process and procedure changes.