Fraud Operations Specialist - Risk, Automation & Training

WesBanco Bank Inc.; Fairmont (WV); On-site; USD 55,000 - 85,000; Full time

Job summary

WesBanco Bank Inc. in the United States seeks an Operations Fraud Specialist to review deposits (mobile, RDC, ATM, branch) for fraud, process holds and approvals, and monitor digital banking transactions for suspicious activity.

The role involves supporting fraud prevention efforts, implementing process improvements, and training staff in fraud detection procedures. Strong communication and teamwork are essential.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• Minimum of two years of banking experience, preferably in operations.
• Ability to manage priorities and meet deadlines.

Responsibilities

• Assist with training and guidance to team members with respect to understanding, processing and managing the workload.
• Assist in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
• Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.
• Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.
• Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.
• Assists in driving the effective use of technology within functional areas.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined accurately.
• Makes recommendations to leadership about possible changes to processing that will enhance the process.
• Processes affidavits for fraud, including processing of provisional credits to customers' accounts and sending letters to other financial institutions to request funds.
• Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.
• Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is required.
• Reviews and process fraud claims received from other financial institutions.
• Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Learning banking software

Customer service

Education

High School Diploma or GED

Associate's Degree

Tools

Direct Link Risk Review

Microsoft Office

Job description

WesBanco Bank Inc. in the United States seeks an Operations Fraud Specialist to review deposits (mobile, RDC, ATM, branch) for fraud, process holds and approvals, and monitor digital banking transactions for suspicious activity.

The role involves supporting fraud prevention efforts, implementing process improvements, and training staff in fraud detection procedures. Strong communication and teamwork are essential.