Fraud Operations Specialist — Risk & Insight Leader

Imprint; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Imprint is hiring a Fraud Operations Specialist in New York, NY. You will review potentially fraudulent activity, customer applications, and identity claims, communicating findings to customers and leadership while helping to improve fraud metrics.

Qualified candidates have at least 2 years in fraud investigations, strong analytical and communication skills, and a detail-oriented mindset. The role supports a fast-growing fintech platform with emphasis on risk management and customer experience.

Qualifications

• High School Diploma, GED, equivalent certification.
• 2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring.
• Ability to dive into situations to identify patterns.
• Ability to work independently to resolve cases under service level agreements.
• Strong verbal and written communication skills.
• Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs.
• Exceptional organization and attention to detail.
• Emphatic commitment to personal growth and development.

Responsibilities

• Action daily applications and existing account portfolio cases pended into the fraud queue; review information and decision for first and third party fraud per procedures.
• Monitor live transaction activity to identify high-risk transactions from fraud scenarios.
• Drive improvements on fraud KPIs to reduce losses while minimizing disruption for genuine applicants.
• Manage multiple tasks with high productivity, urgency, and quality decisions on reviewed cases.

Skills

Fraud investigations

Analytical thinking

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Imprint is hiring a Fraud Operations Specialist in New York, NY. You will review potentially fraudulent activity, customer applications, and identity claims, communicating findings to customers and leadership while helping to improve fraud metrics.

Qualified candidates have at least 2 years in fraud investigations, strong analytical and communication skills, and a detail-oriented mindset. The role supports a fast-growing fintech platform with emphasis on risk management and customer experience.