Fraud Operations Specialist - Hybrid & Weekend Remote

Zopa; Manchester (NH); Híbrido; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

Join Zopa to help protect customers from fraud while keeping genuine users’ experience smooth. You will review and manage daily fraud alerts and claims across all Zopa products, requiring sharp attention to detail, experience reviewing documents and listening to suspicious calls, and the judgement to gather evidence that supports claims or investigations.

This hybrid role requires three days in the office weekly, with 7.5-hour shifts between 8:00am and 8:00pm, Monday to Friday.

Qualificações

• Experience reviewing fraud-related documents and listening to suspicious calls.
• Ability to gather evidence and support claims or investigations.
• Attention to detail required for daily fraud alerts and claims across all products.

Responsabilidades

• Review and manage daily fraud alerts and claims across all Zopa products.
• Gather and document evidence to back up claims or investigations.
• Assist fraud investigations and coordinate with relevant teams.

Conhecimentos

Fraud alerts

Fraud investigations

Document review

Call listening

Descrição da oferta de emprego

Join Zopa to help protect customers from fraud while keeping genuine users’ experience smooth. You will review and manage daily fraud alerts and claims across all Zopa products, requiring sharp attention to detail, experience reviewing documents and listening to suspicious calls, and the judgement to gather evidence that supports claims or investigations.

This hybrid role requires three days in the office weekly, with 7.5-hour shifts between 8:00am and 8:00pm, Monday to Friday.