Fraud Operations QA Specialist

Guidehouse; Washington (District of Columbia); On-site; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Rx Coverage

401(k) Retirement Plan

Tuition Reimbursement

Parental Leave

Job summary

Guidehouse in Washington, DC is seeking a Fraud Operations Analyst to review investigations and identity verification activities for accuracy and compliance, ensuring consistency and quality across the fraud operations function. You will evaluate work products, identify trends, and help improve procedures and training programs.

The role requires 3–5 years in identity fraud investigations or verification, US citizenship, and the ability to obtain a public trust.

Qualifications

• 3–5 years in identity fraud investigations or verification
• US citizenship and ability to obtain public trust
• Attention to detail and compliance with procedures
• Experience developing documentation or training materials
• Excellent written and verbal communication
• Experience in production-based or metrics-driven environment

Responsibilities

• Review fraud investigations and identity verification activities for accuracy and compliance
• Evaluate investigative work products and identify trends
• Provide constructive feedback to investigators
• Support development of SOPs and investigator training programs
• Perform fraud operations and investigations with strong analytical skills
• Maintain quality standards across fraud operations

Skills

Identity fraud investigations

Identity verification operations

Fraud operations

Investigative review & analysis

Documentation & training materials

Excellent communication

Tools

LexisNexis

Socure

Job description

Guidehouse in Washington, DC is seeking a Fraud Operations Analyst to review investigations and identity verification activities for accuracy and compliance, ensuring consistency and quality across the fraud operations function. You will evaluate work products, identify trends, and help improve procedures and training programs.

The role requires 3–5 years in identity fraud investigations or verification, US citizenship, and the ability to obtain a public trust.