Fraud QA Analyst: Identity Verification & Investigations

Guidehouse; United States; Remote; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Sick time & holidays

Discretionary bonus

Job summary

Guidehouse is seeking a Fraud Operations QA Analyst within our Risk & Regulatory Compliance Consulting practice. You will review fraud investigations and identity verification activities to ensure accuracy, consistency, and adherence to procedures, supporting investigators with feedback and best practices.

You will help develop operational documentation and training materials, contributing to standard operating procedures and ongoing quality improvement across the fraud operations function.

Qualifications

• Three to five years of experience in fraud operations/identity verification
• Ability to obtain and maintain a Federal or DoD Public Trust; US Citizenship required
• Excellent written and verbal communication skills
• Experience developing documentation, procedural guidance, or training materials
• Strong attention to detail and ability to assess quality, accuracy, completeness, and consistency
• Experience in a production-based, metrics-driven environment

Responsibilities

• Review fraud investigations and identity verification activities for accuracy, consistency, and compliance
• Identify trends and improvement opportunities and provide feedback to investigators
• Support development of operational documentation, standard operating procedures, and investigator training programs
• Promote consistency and continuous improvement across fraud operations

Skills

Identity fraud investigations

Identity verification operations

Fraud operations

Investigative review

Attention to detail

Written communication

Verbal communication

Documentation guidance

Job description

Guidehouse is seeking a Fraud Operations QA Analyst within our Risk & Regulatory Compliance Consulting practice. You will review fraud investigations and identity verification activities to ensure accuracy, consistency, and adherence to procedures, supporting investigators with feedback and best practices.

You will help develop operational documentation and training materials, contributing to standard operating procedures and ongoing quality improvement across the fraud operations function.