Fraud Quality Assurance Analyst

Guidehouse; Tysons (VA); Hybrid; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave and Adoption Assistance

Mobility Stipend

Employee Referral Program

Discretionary bonus

Job summary

Guidehouse in Tysons, VA is seeking a Fraud Operations Analyst to review investigations and identity verification processes, ensuring accuracy, consistency, and adherence to established procedures.

You will evaluate investigative work products, identify trends, and provide constructive feedback to investigators, helping to maintain the integrity and effectiveness of fraud detection and identity verification operations in a production-driven setting.

Qualifications

• 3–5 years of experience in identity fraud investigations or related fields.
• Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust; active/public trust are preferred.
• Must be a US Citizen due to client engagements.
• Strong analytical skills and attention to detail; assess quality, accuracy, completeness and consistency.
• Experience documenting procedures or training materials.

Responsibilities

• Review fraud investigations and operational activities for accuracy, consistency, and adherence to procedures.
• Evaluate investigative work, identify trends, and provide constructive feedback to investigators.
• Support identity verification and fraud detection operations to maintain integrity of processes.
• Communicate findings and recommendations effectively in a production-based, metrics-driven environment.

Skills

Identity fraud investigations

Fraud operations

Investigative review and analysis

Attention to detail

Written and verbal communication

Metrics-driven environment

Tools

LexisNexis

Socure

Job description

Job Family: Risk & Regulatory Compliance Consulting

Travel Required: Up to 10%

Clearance Required: Ability to Obtain Public Trust

What You Will Do:

This role is responsible for reviewing fraud investigations and operational activities to ensure accuracy, consistency, compliance with established procedures, and adherence to quality standards. The analyst will evaluate investigative work products, identify trends and improvement opportunities, provide constructive feedback to investigators, and help maintain the integrity and effectiveness of fraud detection and identity verification operations.

Perform fraud operations, identity verification, investigations, or identity fraud who possess strong analytical skills, exceptional attention to detail, and a commitment to operational excellence.

What You Will Need:

• Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust; Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Must be a US Citizen due to nature of client engagements.
• Three (3) to Five (5) of experience.
• Experience in one or more of the following areas: Identity fraud investigations, Identity verification operations, Fraud operations, Investigative review and analysis.
• Strong attention to detail and ability to assess work for quality, accuracy, completeness, consistency, and procedural compliance.
• Demonstrated ability to identify trends, analyze findings, and communicate recommendations effectively.
• Experience developing documentation, procedural guidance, or training materials.
• Excellent written and verbal communication skills.
• Experience working in a production-based, metrics-driven, or quota-driven environment.

What Would Be Nice To Have:

• Experience using investigative and identity verification tools such as LexisNexis, Socure, or similar fraud detection platforms.
• Experience conducting quality assurance reviews, audits, or quality control activities in an investigative or operational environment.
• Familiarity with identity proofing, account verification, fraud prevention, and case management processes.
• Experience facilitating training, coaching, or knowledge-sharing sessions.

What We Offer:

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

guidehouse.com