Fraud Quality Assurance Analyst

Guidehouse; United States; Remote; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Sick time & holidays

Discretionary bonus

Job summary

Guidehouse is seeking a Fraud Operations QA Analyst within our Risk & Regulatory Compliance Consulting practice. You will review fraud investigations and identity verification activities to ensure accuracy, consistency, and adherence to procedures, supporting investigators with feedback and best practices.

You will help develop operational documentation and training materials, contributing to standard operating procedures and ongoing quality improvement across the fraud operations function.

Qualifications

• Three to five years of experience in fraud operations/identity verification
• Ability to obtain and maintain a Federal or DoD Public Trust; US Citizenship required
• Excellent written and verbal communication skills
• Experience developing documentation, procedural guidance, or training materials
• Strong attention to detail and ability to assess quality, accuracy, completeness, and consistency
• Experience in a production-based, metrics-driven environment

Responsibilities

• Review fraud investigations and identity verification activities for accuracy, consistency, and compliance
• Identify trends and improvement opportunities and provide feedback to investigators
• Support development of operational documentation, standard operating procedures, and investigator training programs
• Promote consistency and continuous improvement across fraud operations

Skills

Identity fraud investigations

Identity verification operations

Fraud operations

Investigative review

Attention to detail

Written communication

Verbal communication

Documentation guidance

Job description

Job Family: Risk & Regulatory Compliance Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust

What You Will Do:

This role is responsible for reviewing fraud investigations and operational activities to ensure accuracy, consistency, compliance with established procedures, and adherence to quality standards. The analyst will evaluate investigative work products, identify trends and improvement opportunities, provide constructive feedback to investigators, and help maintain the integrity and effectiveness of fraud detection and identity verification operations. In addition to quality assurance activities, this role will support the development of operational documentation, standard operating procedures, and investigator training programs to promote consistency and continuous improvement across the fraud operations function. Perform fraud operations, identity verification, investigations, or identity fraud who possess strong analytical skills, exceptional attention to detail, and a commitment to operational excellence.

What You Will Need:

Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust; Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. Must be a US Citizen due to nature of client engagements. Three (3) to Five (5) of experience. Experience in one or more of the following areas: Identity fraud investigations Identity verification operations Fraud operations Investigative review and analysis Strong attention to detail and ability to assess work for quality, accuracy, completeness, consistency, and procedural compliance. Demonstrated ability to identify trends, analyze findings, and communicate recommendations effectively. Experience developing documentation, procedural guidance, or training materials. Excellent written and verbal communication skills. Experience working in a production-based, metrics-driven, or quota-driven environment.

What Would Be Nice To Have:

Experience using investigative and identity verification tools such as LexisNexis, Socure, or similar fraud detection platforms. Experience conducting quality assurance reviews, audits, or quality control activities in an investigative or operational environment. Familiarity with identity proofing, account verification, fraud prevention, and case management processes. Experience facilitating training, coaching, or knowledge-sharing sessions.

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.