Fraud Operations Director

Greater Giving, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 128,000 - 193,000; Full time

Benefits offered by this job

Health insurance

Bonus/equity opportunities

Wellness programs

Job summary

Global Payments is seeking a Fraud Operations Director to lead the Enterprise team and shape fraud prevention across our global commerce platforms.

You will oversee analytics-driven detection, dashboard development in Power BI, and collaboration with Ravelin to refine fraud models. Strong leadership, communication, and project management are essential for success in this role.

Qualifications

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• Extensive knowledge of processing operations, administration, controls, and all processing phases.
• Experience leading teams, including coaching, mentoring, and performance management.
• Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders across all organizational levels.
• Proficiency in tools such as SQL, Python, R, Power BI.
• Extensive knowledge of big data handling and projects.

Responsibilities

• Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.
• Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.
• Manage continuous development to dashboards and Power BI visuals to improve reporting processes both to internal and external stakeholders.
• Collaborate closely with technical partners at Ravelin Technologies to prioritize refinements and new features in the Ravelin fraud model to support evolving fraud prevention techniques
• Develop and execute tactical and strategic plans for fraud prevention innovation utilizing both historic authorization and fraud data
• Lead, develop, and mentor a high-performing processing team, including hiring, training, and performance management.
• Oversee disaster recovery, backup processes, and cost center budgets, ensuring operational resilience and financial accountability.

Skills

Fraud detection

Data analysis

Leadership

Communication

Education

Bachelor’s degree or equivalent

Tools

SQL

Python

R

Power BI

Job description

Location Atlanta, Georgia, United States

Make your mark at one of the biggest names in payments. We’re looking for a Fraud Operations Director to join our ever evolving Enterprise team and help shape the future of global commerce.

What you’ll own

• Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.


• Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.


• Manage continuous development to dashboards and Power BI visuals to improve reporting processes both to internal and external stakeholders.


• Collaborate closely with technical partners at Ravelin Technologies to prioritize refinements and new features in the Ravelin fraud model to support evolving fraud prevention techniques


• Develop and execute tactical and strategic plans for fraud prevention innovation utilizing both historic authorization and fraud data


• Lead, develop, and mentor a high-performing processing team, including hiring, training, and performance management.


• Oversee disaster recovery, backup processes, and cost center budgets, ensuring operational resilience and financial accountability.

What you’ll bring

• Bachelor’s degree or equivalent combination of education, training, or work experience.


• Extensive knowledge of processing operations, administration, controls, and all processing phases.


• Experience leading teams, including coaching, mentoring, and performance management.


• Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.


• Excellent communication skills with the ability to engage both technical and non-technical stakeholders across all organizational levels.


• Proficiency in tools such as SQL, Python, R, Power BI.


• Extensive knowledge of big data handling and projects.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $127,500.00-$192,525.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult your recruiter to confirm the budget for your location and to better understand the applicable pay scale.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

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Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.