Fraud Operations Director

Worldpay (UK) Limited; Atlanta (GA); On-site; USD 128,000 - 193,000; Full time

Job summary

Worldpay (UK) Limited is seeking a focused fraud analytics leader in the United States. You will oversee a team analysing fraudulent transactions using data-driven techniques, build predictive models, and drive improvements to fraud portfolios while maintaining high detection rates.

You will develop dashboards in Power BI, collaborate with partners to refine the fraud model, and mentor staff across processing operations. The role emphasizes strategic planning, budget awareness, and resilience.

Qualifications

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• Extensive knowledge of processing operations, administration, controls, and all processing phases.
• Experience leading teams, coaching, mentoring, and performance management.
• Strong project management capabilities with budgets, timelines, and priorities.

Responsibilities

• Oversee a team analysing fraudulent transactions using data-driven techniques and predictive modelling.
• Continuously measure and improve fraud portfolios performance with high detection rates.
• Develop dashboards and Power BI visuals to improve reporting to stakeholders.
• Collaborate with Ravelin Technologies to refine the fraud model and features.
• Lead and mentor a high-performing processing team and manage budgets and continuity.

Skills

SQL

Python

R

Big data

Education

Bachelor's degree or equivalent

Tools

Power BI

Job description

What you’ll own

• Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.
• Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.
• Manage continuous development to dashboards and Power BI visuals to improve reporting processes both to internal and external stakeholders.
• Collaborate closely with technical partners at Ravelin Technologies to prioritize refinements and new features in the Ravelin fraud model to support evolving fraud prevention techniques.
• Develop and execute tactical and strategic plans for fraud prevention innovation utilizing both historic authorization and fraud data.
• Lead, develop, and mentor a high-performing processing team, including hiring, training, and performance management.
• Oversee disaster recovery, backup processes, and cost center budgets, ensuring operational resilience and financial accountability.

What you’ll bring

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• Extensive knowledge of processing operations, administration, controls, and all processing phases.
• Experience leading teams, including coaching, mentoring, and performance management.
• Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders across all organizational levels.
• Proficiency in tools such as SQL, Python, R, Power BI.
• Extensive knowledge of big data handling and projects.

About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $127,500.00-$192,525.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Your future starts here.

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.