Fraud Operations Analyst I: Detection, Communication & Disputes

Fifth Third; Cincinnati (OH); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits

On-site role in Cincinnati

Job summary

Fifth Third Bank, National Association in Cincinnati, OH, is seeking a Fraud Analyst I to join Fraud Operations. The role analyzes alerts from fraud detection systems and communicates with customers and staff to resolve issues, open cases, and escalate when needed.

Ideal candidates have 1–3 years in fraud or banking, associate degree or equivalent, strong analytical and communication skills, and proficiency in MS Office. The position is on-site with a daytime shift and benefits package.

Qualifications

• 1–3 years of fraud, banking, investigative work, or related field preferred.
• Associate's degree or equivalent work experience required.
• Strong analytical, problem-solving, multi-tasking, and communication skills.

Responsibilities

• Review, analyze, and decision fraud detection system alerts per policies.
• Communicate with customers and bank personnel to address fraud risk.
• Open and prep fraud cases and escalate when needed.
• Provide fraud-related support to the first line of defense.

Skills

Fraud analysis

Communication

Multi-tasking

Problem solving

MS Office

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

Fifth Third Bank, National Association in Cincinnati, OH, is seeking a Fraud Analyst I to join Fraud Operations. The role analyzes alerts from fraud detection systems and communicates with customers and staff to resolve issues, open cases, and escalate when needed.

Ideal candidates have 1–3 years in fraud or banking, associate degree or equivalent, strong analytical and communication skills, and proficiency in MS Office. The position is on-site with a daytime shift and benefits package.