Fraud Analyst I — Detection, Communication & Case Management

Fifth Third; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Fifth Third is seeking a Fraud Analyst I to support Fraud Detection, Fraud Communication, and Domestic Collections. The role involves analyzing alerts, communicating with customers and staff, opening and prepping cases, and escalating complex issues.

You will help ensure regulatory compliance and contribute to reducing fraud risk across the bank. Ideal candidates have 1–3 years in related fields, strong analytical and communication skills, and proficiency with Microsoft Office.

Qualifications

• One to three years of fraud, banking, investigative work, or related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Strong oral and written communication with internal and external customers on fraud matters.
• Knowledge of federal/state fraud laws and bank fraud trends.
• Proactive in identifying concerns and following up to resolve issues.
• Excellent teamwork, interpersonal, and relationship-building skills.
• Ability to decide or elevate matters to management.
• Ability to collaborate, take initiative, adapt to change, handle challenging assignments.
• Ability to communicate with management.
• Ability to work independently and complete assigned work timely and accurately.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review, analyze, and decision fraud detection system alerts per policies.
• Communicate with customers and bank personnel about fraud risk.
• Open and prep fraud cases.
• Escalate matters to supervisory staff as needed.
• Provide fraud-related support to the first line of defense.
• Coordinate with business units to understand activity and ensure regulatory compliance.
• Meet scheduling and performance tracking expectations.
• Meet quality and customer service standards.
• Perform other duties as required.

Skills

Analytical ability

Problem solving

Multi-tasking

Communication skills

Teamwork

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

Fifth Third is seeking a Fraud Analyst I to support Fraud Detection, Fraud Communication, and Domestic Collections. The role involves analyzing alerts, communicating with customers and staff, opening and prepping cases, and escalating complex issues.

You will help ensure regulatory compliance and contribute to reducing fraud risk across the bank. Ideal candidates have 1–3 years in related fields, strong analytical and communication skills, and proficiency with Microsoft Office.